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Access Network Engineer (GPON,DSLAM, FTTx,)

Posted on Sep 9, 2020 by Connect 44 AG

Zürich, Switzerland
IT
Immediate Start
Annual Salary
Full-Time


We are currently looking for an Access Network Engineer based in our Bern or Zurich office to help strengthen our Client's team in the customer support area.


In this role, you will work closely with our Client's customers, in Our Client's R&D, rollout team and other correlative team helping to support our Client's customer in all technical aspects and improve the relationship with our Client's main partner in Switzerland.


You will also be accountable for providing customized technical solutions and proposal to customer based on their needs


Main responsibilities



  • Technical support services towards our customers, working independently or jointly with the technical support team

  • Customer technical management, effectively communicate with customers on technical solution, project plan, and project progress, and win customers' support and acknowledgement

  • Customer trouble ticket handling, SLA tracking and monitoring.

  • Identify and mitigate major technical risks in project delivery, develop and optimize emergency solutions

  • Take charge of technical support and critical issue handling for key projects of top-quality network and user experience, and take responsibility of technical management role of network planning and optimization for key projects


Your Profile



  • Bachelor or Master's degree in telecommunications

  • 3+ years' work experience within this field

  • Very good knowledge of one or more of the following products and solutions in Access Network including: GPON,DSLAM, FTTx,

  • Strong hardware and software troubleshooting skills

  • Ability to implement and supervise installation, commission and testing independently (including survey and acceptance)

  • Basic NMS knowledge to support NMS network build

  • Strong hardware and software troubleshooting skills

  • Have a primary understanding of basic project management methods, Identify and manage technical problems of the product family, make solutions and plans, and promote the problem resolution according to corporate processes

  • Scripting knowledge is an advantage

  • Solid understanding of Linux.

  • Solid understanding of virtualization

  • Have good learning skills to grasp new product, new technologies and new working processes

  • Good self-management skills and the ability to work independently

  • High flexibility and able to manage multiple tasks, being target oriented and able to work under pressure

  • Ability to work in a culturally diverse, high paced organization

  • Fluency in English is a must, German and French is an advantage





Reference: 945148623

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