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Project Lead - CRM

Posted on Sep 7, 2020 by Oliver James Associates

Zürich, Switzerland
IT
Immediate Start
Annual Salary
Full-Time


CRM Delivery


Zurich


My client has acquired a new CRM system and need a CRM specialist to lead this group wide implementation. You will be a hands-on, highly organised, data and execution driven team player capable of leading a business critical project for our group globally.


Responsibilities



  • Taking full ownership for the CRM implementation you will define the project scope and objectives involving all relevant stakeholders and ensuring technical feasibility

  • Reporting into the COO you will make recommendations on the implementation phase, current and future status, and provide regular reporting on the project to stakeholders across the group

  • Developing and leveraging CRM channels and shaping our technical infrastructure to create an outstanding and long-term oriented customer experience

  • Leading the analysis, solution design and testing phases of the CRM system

  • Take responsibility for training our current teams and communicating CRM requirements and actions to a wide audience


What you will have



  • 4+ years' experience in CRM systems, including successful implementation

  • A track record of business results through testing and deploying effective marketing campaigns across CRM (from automation to big volume marketing pushes)

  • Demonstrated experience achieving results from complex, large and ambiguous projects in a lean team environment

  • Excellent client-facing and internal communication skills





Reference: 944163776

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