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Manager ServiceNow Product Management

Posted on Sep 6, 2020 by Verizon

Carolina Beach, NC
IT
Immediate Start
Annual Salary
Full-Time

Job Description

What you'll be doing.

Manager, ServiceNow Product Management is responsible for the product roadmapping of an assigned group of applications within Verizon's Service Management Office's application portfolio. The process begins with managing and consulting on incoming demands, reviewing existing product backlog, and evaluating ServiceNow's road map. This role engages in needed process and procedural engineering to ensure quality deliverables. In this position you will be an empowered product manager and utilize your process engineering and consultative skills while thinking and acting strategically. Working with a product delivery team, you will work with a tight-knit team of experienced engineers, designers, and quality assurance testers building applications that define Verizon's ServiceNow user experience. You will help define and mature the products and your work will be highly visible and improve the daily lives of our V Teamers.

This role will focus on supporting our stakeholders, reviewing and implementing emerging technologies while designing systems that enforce security controls and progress us in our journey to unify our support processes and drive process improvements to help speed our digital end user transformation. This position reports to the Sr Manager, Product Management & Process Engineering in the Service Management Office.

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Define product direction.
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Gather and define product requirements that meet the needs of our Verizon employees and customers while introducing new and improved concepts that drive the future of working.
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Collaborate with design teams to deliver engaging and consistent user interfaces.
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Participate in all product and technical aspects of team deliverables, including quality, performance, maintainability, and scalability.
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Lead focus groups to obtain product feedback.
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Interface with other product managers and stakeholders to ensure we are working on the right things at the right time, ensuring long-term value to Verizon and our customers.

What we're looking for.

You'll need to have:

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Bachelor's degree or four of more years of work experience.
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Six of more years of relevant work experience.
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Three or more years of experience in delivery of ServiceNow solutions, with a focus on Hardware Asset Management, Software Asset Management and CMDB.

Even better if you have:

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Master's degree.
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Three or more years of relevant Product Management experience.
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Experience in Agile development methodologies.
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Experience in managing a large disperse global development organization.
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Excellent communication and leadership skills.
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Strong team, organizational planning skills, sound judgment, calm but work with a high sense of urgency, attention to detail and strong time management.
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Willingness to travel up to 25%.
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Experience in the technology or telecommunications industry.

When you join Verizon.

You'll have the power to go beyond - doing the work that's transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you'll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we'll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.


Reference: 27375364

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