IT Operations Analyst
Posted on Sep 5, 2020 by Global Technology Solutions Ltd
We have an exciting opportunity for an Operations Analyst to join our client on their site in Dublin. The Operations Analyst's primary responsibility is to provide support in the deployment, operation and management of Customer in its centres.
This primarily includes the managing of whitespace, colocation and managed customer racks, data cabling, power management, hardware installation, circuit installations, media handling, and fulfilling tasks for our customers on the data centre floor as and when required.
There is also the requirement to support the customer in the event of Disaster Recovery Testing and Invocations as and when required.
To provide operational support to the required level for all customers based on a client Site.
This may include verbal and written communication as well as face to face interaction with various level of customer employee.
Operational Support will include tasks but not be limited to any investigative troubleshooting through to resolution of a 1st Line Fault on all Data Centre Products. This will include both physical and software checks to an acceptable level as outlined by your Manager. For escalation of faults to 2nd Line or higher an acceptable handover must be provided and included in the regular and timely updates to the customer via the agreed methods.
As part Clients ongoing change and problem management life cycles the expectancy is there escalate any issues where required to the respective management team.
-Data cabling installation, management and patching
-Experience in using a ticketing system
-Understanding IT systems
-Excellent Written & Verbal skills
-Work to own initiative and as part of a team
-Excellent organizational and time management skill
-Good general data centre knowledge
-Can drive as the DC isn't easy to get to with public transport
-OK to carry out some heavy lifting
-Microsoft MCSA or MCSE
-Cisco CCENT or Applicable CCNA
-Rack Installation/Whitespace Management
-Advanced Application Use
-Customer Service experience
The position is a shift role and does require flexibility with regards to the working hours.
Currently, Monday to Friday there are 3 shifts, 07:00 - 15:30, 15:00 - 23:30, 23:00 - 07:30.
The last shift on a Friday is 23:30 - 07:30 on the Saturday morning with the remainder of the weekend being covered by a person on call. However the shifts may need to change start and end times on occasions depending on projects etc but this is done with agreement of the analyst concerned.
This will be an initial 3 month contract with extensions likely.
So if you are an operations analyst looking for your next exciting contract please apply today!
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