Posted on Sep 5, 2020 by Ubique Systems UK Limited
Candidate should be German/French Speaking
Duration of the Assignment: >1 year - Long Term
Salary Range Payable: €35-50K + Benefits
Intakes, evaluates, codes and analyzes complaints associated with the project products.
Corresponds with customers by following up on complaint details and also provides customer updates regarding the results of inquiries and analysis of products.
Uses discretion in escalating unusual product performance issues, collaborates with engineering, resolves customer complaints.
Supports Vigilance activities with EMEA Competent Authorities
Participates in product improvement, field failure analysis and other analytical teams responsible for the improvement of products and regulatory issues.
This position requires a very high degree of organization skills, attention to details, ability to multi-task, technical competence and communicative ability in order to receive, evaluate, investigate and respond to customers' questions and complaints.
Interfaces with all levels of health care professionals (doctors, nurses, biomedical technicians and purchasing agents, materials managers and risk managers) to document, investigate, and correct field-related problems.
Communicates customer concerns and complaints to individuals who manage databases and analyze data to identify trends, needs for product and service enhancements and communicate the findings with relevant individuals such as R&D engineers, business unit managers, and other personnel to communicate the findings.
Performs product complaint documentation, investigation, customer response, and consulting activities on customer products and authors correspondence to customers addressing complaint investigations
Previous experience in Medical Device and/or Pharmaceutical industry in QA/RA preferable, however not required
Studies in medical, pharma or engineering preferable
Customer support experience preferred
Ability to read, write and speak fluent German and/or French is required
Fluency in English is required
Strong PC/Data Entry Skills required
A high degree of interpersonal relations skills
Strong verbal and written communication skills
Must be able to work under pressure
Must be able to maintain a high degree of accuracy and analytical thinking
Must be able to deal effectively with problems