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Fiber & Firmware (FTTH, HFC and xDSL) Technical Support Engineer

Posted on Sep 4, 2020 by Swisstech Recruitment

Bern, Switzerland
IT
Immediate Start
Annual Salary
Full-Time


German Speaking Technical Support Engineer

Tasks

  • Incident and problem processing 2nd level in the various access technologies FTTH, HFC and xDSL
  • Testing and rollout support for CPE firmware update test for bug fixing
  • Contact person for the 1st level and close cooperation with the 3rd level
  • Training of customer service in specific topics
  • Monitoring and initial interaction in the event of alarms from the company services, network and platforms
  • Participation in technical projects
  • Cooperation with suppliers
  • Create reports on the quality and stability of the platforms and networks

About you

  • The desire to focus on what we have in common, personal growth and passion for your field of work
  • Completed IT/Telecommunications training and Fibre experience
  • You preferably have initial experience in the field of monitoring/system monitoring and access technologies
  • You have a strong awareness of quality and keep a cool head in the event of malfunctions



Reference: 942911005

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