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IT Business Systems Analyst Salesforce Sales Cloud

Posted on Sep 4, 2020 by Kronos Incorporated

Lowell, MA
Immediate Start
Annual Salary

Lowell - Massachusetts - USA
Information Technology
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The IT organization is seeking to add a Salesforce Business Systems
Analyst with specific focus on Salesforce Sales Cloud. The ideal
candidate has extensive experience with customer relationship
management (CRM) processes and the Salesforce platform. The business
analyst must balance strong written and verbal communication skills
will system expertise and best practices.
As key member of the dedicated CRM IT Service Team, the Business
Systems Analyst will have the following responsibilities:
Support the existing Salesforce Sales Cloud implementation, working
on production support, small to medium enhancements and large,
strategic projects
Build and maintain relationships with corporate and regional
stakeholders, analyzing and understanding functional requirements,
process transformation, best practices, cross-functional needs and
system capabilities
Employ a variety of approaches to collecting and documenting
business, functional and user requirements such as leading workshops,
writing use cases, creating context diagrams, performing stakeholder
analysis, etc
Collaborate regularly with other Business Analysts on
cross-functional requests and solutions
Support Project Managers planning, execution and management of
project deliverables and risks
Work together with Technical staff to develop development and
integration requirements along with custom extensions or functionality
to existing business applications when needed
Work closely with QA analysts and may perform functional,
regression, unit, functional and user acceptance testing
Minimum of 8 years of experience in business systems analysis
3-5 years of global CRM experience, including understanding of the
following processes: marketing, lead generation and management,
contact management, account management, sales processes, etc.
4 years of experience including Sales Cloud
Strong understanding of Salesforce capabilities, best practices and
limitations and the ability to clearly communicate those to key
Strong organizational and analytical skills with attention to detail
Excellent written and verbal skills
Ability to accept and manage changing priorities and address issues
quickly and professionally
Strong preference towards experience with cloud based software
Experience with ServiceNow or a similar ITSM tool is a plus
Certified Administrator (ADM-201) or Advanced
Administrator (ADM-211) is preferred
Corporate overview
You re empowered when you re a Kronite.
Want to be part of an elite group of highly skilled professionals? We
think our employees are a special group of talented, energetic, and
innovative people. And for that reason, we refer to ourselves as
Kronites. Kronites care about more than just work. We recognize the
need to maintain a healthy work-life balance to live inspired. In
fact, it s expected! You ll soon learn that we take work and fun
seriously. No matter what position you hold at Kronos, you re a
Kronite. And we want you to feel like you have the power to make a
difference in your life and the lives of others, at work and beyond.
Want to learn more about our culture? Follow us on Twitter
@work4kronos. #MyWorkInspired
Kronos is a global provider of workforce management and human capital
management cloud solutions. Kronos industry-specific workforce
applications are purpose built for businesses, healthcare providers,
educational institutions and government agencies of all sizes. Tens of
thousands of organizations including half of the Fortune 1000 - and
more than 40 million people in over 100 countries use Kronos every
EEO Statement
Equal Opportunity Employer
Kronos is an Equal Opportunity Employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, gender identity, sexual orientation, age, national
origin, protected veteran status, disability or any other basis
protected by federal, state or local law.
View The EEO is the Law poster and its supplement.
View the Pay Transparency Nondiscrimination Provision
Kronos participates in E-Verify. View the E-Verify posters here.
Disability Accommodation
For individuals with disabilities that need additional assistance at
any point in the application and interview process, please email
or please call 1 .

Reference: 27355723

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