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Desktop Support Analyst ITIL Qualified - Dutch & English Fluent

Posted on Sep 4, 2020 by Global Technology Solutions Ltd

Amsterdam, Noord-Holland, Netherlands
Immediate Start
€25k - €35k Annual

Desktop Support Analyst - Phone & OnSite based.

We have an exciting opportunity for a Desktop Support Analyst to join a blue chip organisation in the Randstad Area (Amsterdam/Rotterdam).

* MD-100 or MD-101 qualification essential*

*You will be involved in assessing, solving and possibly escalating hardware and software incidents in the field of Microsoft products in a Windows environment.
*It is a challenging and dynamic position where you provide support by telephone or on site.
*In addition to resolving incoming tickets, you manage remote users, workplaces and server systems.
*With some customers you are the only point of contact, with other customers you work in a team with a number of colleagues.

Skills Required
*MBO level 4 diploma in IT
- Microsoft MD-100, MD-101 and ITIL certificates.
*Experience as a helpdesk employee
*knowledge of and experience with support on networks and Servers
*Windows 10 (certified) and Microsoft Office (365, 2016/2019).
*Experience with incident registration systems
*Willing to participate in a standby service
*Fluent in Dutch and English
*Driving Licence

*A nice working environment, where there is room to take initiative and develop yourself through free access to a wide range of training courses via our internal training platform
*A competitive salary between Euros 2,000 and Euros 3,000 gross per month at a working week of 40 hours (depending on your knowledge and experience)
*25 holidays and 8% holiday allowance
*Good pension scheme
*Excellent secondary employment conditions.

So if you are a desktop support analyst looking for your next exciting role please apply today!

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Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.

Reference: 942425961

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