Posted on Sep 2, 2020 by Avance Consulting (Europe) Limited
We have Multiple openings with a leading Global IT Consulting Organization for " Genesys SME". It's an immediate hire and planning to close it ASAP.
Role: Genesys SME
Location: Stockholm, Sweden
Job Type: Contract/Permanent
Job description for the role of Genesys SME:
Experience in Genesys Platform, Agent Desktop, Routing strategies, IVR Development and working in supporting and deployment of Genesys components.
Strong knowledge on Genesys Platform 8.x CIM and components related to Voice and eservices.
Must have troubleshooting skills on Genesys platform.
Good understanding of voice call flows, email flows and ability to troubleshoot the daily call center issues.
Hands on experience using Genesys Composer, CME, GA, GAX, Knowledge manager.
Hands on experience implementing components like SIP Server, T-Server, Config Server, URS, ORS etc.
Good understanding of reporting (Real Time and historical), Genesys WFM.
Hands of experience in developing the call flows and strategies for both IVR and Routing respectively.
Understanding and working experience on queuing, routing and CTI Agent desktop components such as iWS/WDE.
Must have knowledge on solution designing.
Excellent interpersonal communications skills.
Ability research into new areas and come up with ideas and solutions.
Employer details: The prospective employer is the Large Global IT Services giant. Provides opportunity for better performance, Reliability, Security, and Flexibility with good Bonus and Benefits Structure and have a good work Culture that everyone loves to work with.
We (Avance Consulting Services) are one amongst the UK's fastest growing talent acquisition companies. Head quartered in London, we are a global reach agency with a large presence in India (Gurgaon and Hyderabad) and United Arab Emirates (Dubai).
Genesys SME opportunity is urgent and immediate please apply before it gets closed!