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Junior Systems Administrator

Posted on Sep 2, 2020 by Virginia Tech

Blacksburg, VA
Immediate Start
Annual Salary


Job no:
Work type: Staff
Senior management: Vice President for Student Affairs
Department: DSA-Student Affairs Central Aux.
Location: Blacksburg Area
Categories: Information Systems / Technology, Student Affairs / Services

Job Description

Serve as support member of a technical team that services over 900 computer workstations, printers, laptops, and Apple devices utilized by 1200 departmental users accessing Student Affairs network resources. Provide technical support to departmental users and assure that IT security guidelines and best practices are followed consistently and effectively. Install, maintain, and update end user hardware and software. Provide support through various methods including in person, phone, email, and internal ticketing system. Emphasis on troubleshooting, diagnosing, and resolving computer and network problems in a timely manner while providing excellent customer service. Understand when and how to escalate issues to the appropriate technical staff to assist in resolving service and computer issues. Create and maintain technical documentation and knowledge base for systems and infrastructure. Provide accurate and detailed record keeping for inventory, purchasing and Network Infrastructure & Services orders.

Required Qualifications

Associates degree in Information Technology or equivalent computer related support experience. Excellent communications, interpersonal, customer service and problem-solving skills. Previous experience with the following software: Windows and Apple OS environments; Microsoft Office; Microsoft Point; Microsoft Office 365; Outlook; OneDrive; and Google Apps. Professional experience with: Providing IT support in person, by telephone, or through ticketing system. Creating and maintaining technical documentation. Maintaining inventory and fixed assets documentation. Installing and maintaining end user hardware and software. ing software updates and patches to servers and desktop computers.

Preferred Qualifications

Demonstrated ability to work efficiently in stressful situations. Demonstrated experience in configuring devices for enterprise networks. Previous experience performing inventory reconciliations/audits. Previous experience with IT security protocols and practices. Understanding of and support for IT security practices. Experience with Active Directory, GPO, DNS, DHCP, creating and removing accounts.

Pay Band


Appointment Type


Salary Information

Commensurate with experience.

Review Date

September 2, 2020

Additional Information

The successful Candidate will be required to have a criminal conviction check

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or veteran status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Linda Eaton at during regular business hours at least 10 business days prior to the event.

Advertised: August 24, 2020
Applications close:

Reference: 27328482

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