Technical Support Specialist - Windows Terminal Server
Posted on Sep 2, 2020 by Beacon Hill Staffing Group
Beacon Hill Technologies has an opportunity for a Technical Support Specialist with our client located in Independence, OH.
Position and Requirements:
We are seeking a Technical Support Specialist that can take ownership of issues through to resolution. This position requires troubleshooting skills in order to determine the exact causes of customers' issues. The successful candidate must demonstrate solid written and verbal communication skills as well as a professional demeanor.
Sample job duties include:
- Remotely troubleshoot and resolve technical issues over the phone for our customers within a Windows Terminal Server environment, involving Dell PowerEdge Servers, Fortinet Firewalls, tape backups and supported printers, Act as Remote Administrator for Servers, including user account management, shared files, and print queue setups, Administer changes to their Fortigate Firewalls and setup VPN connectivity.
- Document resolutions in call tracking system. Develop strong working relationships with customers and other team members.
Interested and qualified candidates please reply to link with updated resume for immediate consideration.