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ITSM Service Now Expert

Posted on Sep 1, 2020 by J & C Associates Ltd

Brussel, Belgium
Immediate Start
€460 - €510 Daily

We are IT Recruitment Specialists partnered with a Global Consultancy who require a ITSM Service Now Expert. This will be a long term contract based in Brussels


  • Re-engineering of the existing ITSM processes and create new ones.
  • Improve governance around service delivery and support.
  • Contribute in the improvement of the performance and quality of Institution's services and raise the organisation maturity in IT Service Management.
  • Implement SN, along with a Self Service portal and data migration from our current ITSM platform (Ivanti Service Desk- on premises).
  • Building up SLAs and OLAs for defined services and implement them in SN.
  • Implementing a reliable CMDB and governing process.
  • Implementing analytics and reporting for all roles and management levels.
  • Communication and training/coaching uses in SN.
  • Setting up the mechanism/process enabling continuous service and process management improvement.


  • Master Degree in IT or related field with a minimum of 12 years of professional IT experience or Bachelor level studies accompanied by additional 5 years of working experience.
  • Minimum 12 years of professional experience in Architecture, development, and validation of ITSM solutions.
  • Expert knowledge in guiding and realizing Service Now implementations in medium/large scale organizations (min. 3000 end users).
  • Minimum 7 years of experience with ITIL V2 and V3. Relevant Certification in ITIL v3 is mandatory.
  • Minimum 7 years of knowledge and experience with Project Management techniques and tools is required.

  • Experience on the following would be considered as asset:
    • ITSM product Certified of Consultant or Administrator level is required. The ITSM product must integrate at least the following ITILv3 processes: Incident Management, Problem Management, Change Management, Service Level Management, Service Catalogue Management, Release & Deployment Management, Request Fulfilment management, Knowledge Management, Service Asset & Configuration Management
    • Prince 2/PMI(min 5 years, desirable).
  • Very good written and spoken English is required. Knowledge of French language would be considered as asset.

Reference: 940434761

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