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Service & Support Engineer

Posted on Sep 1, 2020 by Devonshire Hayes

Not Specified, Netherlands
Immediate Start
Annual Salary

Service & Support Engineer

Devonshire Hayes are looking for a Service & Support Engineer.

Main tasks and responsibilities

  • Provide 3rd line support to the service teams in the markets;
  • Support regional and local product managers with inquiries of a technical nature;
  • Capture, report and manage the resolution on any complaints, identified quality issues or other forms of feedback from our counterparts in the markets;
  • Continuously enhancing the product knowledge base to ensure it is easy to share knowledge across the organisation about SMART;
  • Develop product training material, and provide training to sales and service representatives in the markets;
  • Execute required operations for cloud services and remote software update management;
  • As part of a broader product launch or release cycle, offering on the ground support to see through first installs, or helping set up local (1st & 2nd line) procedures to support the product.

Position requirements

  • Bachelor's degree in Engineering;
  • 2 - 5 years of relevant job experience

We are looking for someone who:

  • Has strong affinity with software electronics;Has a passion for solving issues together with a broader team to ensure the fastest possible solution for our customers;
  • Has secure communication and stakeholder management skills;
  • Is experienced in supporting products that have a global footprint;
  • Is results-oriented, innovative and analytical with a drive for change;
  • Has excellent command of English, written and verbal;
  • Is willing and able to travel world-wide on a regular basis and for a longer period of time (up to 50%).

If you are available, please call me.

Reference: 939816173

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