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Case Coordinator

Posted on Aug 31, 2020 by Visionaire Partners

Atlanta, GA 30301
IT
Immediate Start
Annual Salary
Contract/Project


Case Coordinator

Are you looking for your next challenging opportunity? If so, look no further!

We seek a customer service minded candidate to join a high performance team that solves complex product and logistics issues before they become revenue affecting issues. You will be handling 50+ cases daily to work. Tickets will come in via Zendesk and your goal will be to make a quick decision for resolution. Candidates must possess a very strong work ethic and have strong communication skills. This is not a call center environment. You will be communicating verbally and via email to drive resolutions for various cases to the ticket originator.

Enjoy high-energy team members and the ability to learn and execute business skills from a leader in their industry! This is a 6 month contract with the possibility to extend or convert to direct hire. This position will be remote, but you must live in the state of Georgia.

REQUIRED SKILLS:

  • 3 years of professional experience with case management
  • Experience handling 40+ tickets per day
  • Experience corresponding via email for ticket resolution
  • Experience utilizing a ticketing system (Zendesk preferred)
  • Experience with root cause analysis - ability to make quick decision on high ticket volume resolution
  • Excellent communication and written skills
  • Attention to detail
  • Bachelor's degree

Must be authorized to work in the U.S./Sponsorships are not available




Reference: 938868817

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