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Case Coordinator

Posted on Aug 31, 2020 by Visionaire Partners

Atlanta, GA 30301
Immediate Start
Annual Salary

Case Coordinator

Are you looking for your next challenging opportunity? If so, look no further!

We seek a customer service minded candidate to join a high performance team that solves complex product and logistics issues before they become revenue affecting issues. You will be handling 50+ cases daily to work. Tickets will come in via Zendesk and your goal will be to make a quick decision for resolution. Candidates must possess a very strong work ethic and have strong communication skills. This is not a call center environment. You will be communicating verbally and via email to drive resolutions for various cases to the ticket originator.

Enjoy high-energy team members and the ability to learn and execute business skills from a leader in their industry! This is a 6 month contract with the possibility to extend or convert to direct hire. This position will be remote, but you must live in the state of Georgia.


  • 3 years of professional experience with case management
  • Experience handling 40+ tickets per day
  • Experience corresponding via email for ticket resolution
  • Experience utilizing a ticketing system (Zendesk preferred)
  • Experience with root cause analysis - ability to make quick decision on high ticket volume resolution
  • Excellent communication and written skills
  • Attention to detail
  • Bachelor's degree

Must be authorized to work in the U.S./Sponsorships are not available

Reference: 938868817

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