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Service Desk Manager (Germany Speaking)

Posted on Aug 29, 2020 by Gazelle Global Consulting

Basel, Switzerland
IT
1 Oct 2020
Annual Salary
Contract/Project


For one of the exclusive roles, I am currently seeking for a 'Service Desk Manager' for a 3 year contract position in Basel, Swizterland. Must be German Speaking.


Required:



  • A strong customer service focus (High Level of customer interaction and engagement)

  • Excellent interpersonal and communication skills (both written and verbal),

  • Comfortable working both autonomously or as part of a team.

  • Be able to provide VIP support and appreciate the difference between standard user and heightened IT Support.

  • Walk the customer through the problem-solving process

  • New User Onboarding - present IT and provide new user IT inductions,

  • Manage relationships with vendors and ensure high-availability of business-critical IT systems,

  • Provide user trainings and continual development


Please let me know if you are interested and available.




Reference: 937651808

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