Service Desk Manager (Germany Speaking)
Posted on Aug 29, 2020 by Gazelle Global Consulting
For one of the exclusive roles, I am currently seeking for a 'Service Desk Manager' for a 3 year contract position in Basel, Swizterland. Must be German Speaking.
- A strong customer service focus (High Level of customer interaction and engagement)
- Excellent interpersonal and communication skills (both written and verbal),
- Comfortable working both autonomously or as part of a team.
- Be able to provide VIP support and appreciate the difference between standard user and heightened IT Support.
- Walk the customer through the problem-solving process
- New User Onboarding - present IT and provide new user IT inductions,
- Manage relationships with vendors and ensure high-availability of business-critical IT systems,
- Provide user trainings and continual development
Please let me know if you are interested and available.