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Back Office Lead Medical Assistant Decatur, GA

Posted on Aug 26, 2020 by Concentra

Decatur, GA
Admin & Secretarial
Immediate Start
Annual Salary


As a Lead Medical Support Specialist with Concentra, you will perform routine
medical and testing procedures under direct supervision of the treating
clinician. You will also ensure that every patient is treated the Concentra
Way: with quality clinical care and by providing an excellent patient
experience from welcoming, respectful and skillful colleagues.

Performs ancillary testing and tasks (including but not limited to vaccines and
injections, phlebotomy, PFTs, audiogram testing and respirator fit testing) as
ordered by treating clinicians.
Performs rapid screening tests (influenza, strep, mono, glucose, etc.)
Prepares patients for physical examinations, including taking vital signs and
performing all required testing.
Responsible for performing routine medical procedures as ordered by treating
Triages and dispositions all patients
Assists providers during examination and treatment
Prepares for and assists clinician with surgery set up and injury care.
Applies bandages, dressings and splints as ordered by the treating clinician.
Dispenses medications and appliances as ordered by the treating clinician and
in accordance with state regulations.
Performs DOT and Non-DOT drug and alcohol testing.
Maintains and operates all medical devices and equipment, including calibration
and record keeping in accordance with current policy and procedures.
Completes quality assurance activities on equipment and medical devices as well
as testing processes used in the center.
Maintains supplies, cleans rooms and equipment, and stocks exam rooms.
Notifies supervisor immediately if equipment is not functioning properly,
supplies are needed, or facility is not operating as expected.
Manages patient flow and volume. Keeps patients informed of expected wait times
Responsible for clerical tasks in both the front and back office associated
with patient care and proper record keeping. Ensures accuracy in documentation.
Cross trained to perform Front Office duties including greeting patients,
obtaining authorization, check in/out, communicating wait times, etc.
Answers telephone as needed
Attends center staff meetings as required
Assists in maintaining a neat, clean and orderly appearance throughout the
This job description is not designed to cover or contain a comprehensive
listing of activities, duties or responsibilities that are required of the
employee for this job. Duties, responsibilities and activities may change at
any time with or without notice.

Leads Medical Support Specialist personnel under the direction of the Center
Medical Director and/or Center Operations Director.
Assigns duties and responsibilities for back office staff while monitoring
patient flow.
Responsible for maintenance of all medical equipment and medical devices.
Responsible for ensuring safety and accuracy in testing/treating patients by
ensuring performance of daily, weekly, monthly maintenance and QC/QA
Ensures that the medical center maintains appropriate stocking of supplies,
equipment, medications, testing and treatment equipment for safe and proper
patient treatment.

Provides excellent customer service to all patients, clients and peers while
incorporating Orange Book values.
Dedicated to exceeding customer and patient expectations as measured by NPER/

Ensures accuracy when completing and executing tasks such as; drug screens,
DOTs, bandaging, dressings and performing quality assurance checks.
Ensures accurate, concise, timely and complete documentation of results and

Provides an excellent, compassionate and warm patient experience regardless of
patient volume.
Ability to manage time, prioritize and multi-task in a busy environment.

Ability to adapt to changing business needs such as scheduling and working
additional/different hours/shifts when appropriate.
Ability to consistently deliver quality care in a busy clinical environment.

Takes action to assist in other areas and to do what is needed to ensure an
excellent patient experience.
Seeks out opportunities for additional clinical training and self-development
in order to consistently provide quality care.

Effectively communicates with all patients, clients, supervisors and peers
while incorporating Orange Book values.
Listens to and understands internal and external client needs in order to act
and address.

Committed to personal excellence and understands how daily work contributes to
center operation as a whole.
Holds self and others accountable. Is willing and able to assist others in
order to achieve results.

* High school graduate or GED equivalent
* Graduate of an accredited Medical Assistant school (credentials in the
state of employment in accordance with state requirements and applicable
regulations),training as a Medical Assistant or Military Medical
Specialist with current Medical Assistant credentials in the state of
employment in accordance with state requirements and applicable


Previous medical office experience preferred


Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of
Urgency, Initiative and Flexibility
Ability to make decisions or solve problems by using logic to identify key
facts, explore alternatives, and propose quality solutions
Outstanding customer service skills as well as the ability to deal with people
in a manner which shows tact and professionalism
The ability to properly handle sensitive and confidential information
(including HIPAA and PHI) in accordance with federal and state laws and company
Demonstrated willingness to participate in initial and ongoing training as
Demonstrated effective communication and interaction with employers, patients,
providers and other employees.
Demonstrated ability to maintain working relationship with all levels of
Demonstrated excellent customer service skills
Demonstrated computer skills
Must successfully complete orientation and training as well as demonstrate
competency in all required medical tasks.
Obtain all certifications required of Medical Support Specialists including but
not limited to Drug Screen Collection, Breath Alcohol Certification, Hair and
Oral Fluids Collection.

* 401(k) with Employer Match
* Medical/Vision/Prescription/Dental Plans
* Life Insurance/Disability
* Paid Time Off
* Colleague Referral Bonus Program
This job requires access to confidential and sensitive information, requiring
ongoing discretion and secure information management.

Concentra is an Equal Opportunity Employer, including disability/veterans
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Reference: 27220529

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