This Job Vacancy has Expired!

Supporter Digital Client Service

Posted on Aug 21, 2020 by Harvey Nash IT Recruitment Switzerland

Bern, Switzerland
Accountancy
Immediate Start
Annual Salary
Contract/Project



Overview of business area or project:


Support the login process and Online Banking questions concerning the less paper Initiative for corporate Clients.


Key Responsibilities


Support corporate clients on the phone regarding above mentioned topics, examples are as follows:


Login Issues


Supporting Browser and App setup


Answer questions on Less Paper Initiative


There will be inbound calls during the daily activities, this is a 100% telephone oriented role.


Working hours: Mo-Fr 07:30-17:30 hrs (either 07:30 - 16:30 or 08:30 - 17:30)


Challenges Contractor will be facing in this role:


Motivation to work in a telephone orientated environment, interfacing clients


Unsatisfied clients are calling, because of Less Paper Initiative Mailing and problems with setting up their Online Banking Access. Supporter has to quickly understand the clients problems/needs and find an appropriate solution (patience).


Essentials Skills and Qualifications:


Languages: Fluent German and French (Italian and English would be an added value too).


Strong analytical skills.


Quick know how setup.


Commercial background to understand enterprise processes (ie payments processes)/or strong technical skills.


Quick learner and easily grasps new concepts


Motivation to work in a telephone orientated environment, interfacing clients


Desired Skills and Qualifications:


Good communication skills


Call-/Contact Center experience would be an advantage


Good Computer skills


Customer orientation


Candidate Value Proposition:


Get in Contact with different kind of corporate clients (international), languages can be used. Modern working places with possibility of Home Office.




Reference: 932936728

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