This Job Vacancy has Expired!

Genesys Engineer

Posted on Aug 17, 2020 by Gazelle Global Consulting

Stockholm, Sweden
IT
Immediate Start
Annual Salary
Contract/Project


Genesys Engineer


One of my clients is urgently looking for a Genesys Engineer for a 6-12 month contract base in Stockholm, Sweden.


The Genesys Engineer will:



  • At least 8+ years of experience in Genesys Platform, Agent Desktop, Routing strategies, IVR Development and working in supporting and deployment of Genesys components.

  • Strong knowledge on Genesys Platform 8.x CIM and components related to Voice and eservices.

  • Must have troubleshooting skills on Genesys platform.

  • Good understanding of voice call flows, email flows and ability to troubleshoot the daily call center issues.

  • Hands on experience using Genesys Composer, CME, GA, GAX, Knowledge manager.

  • Hands on experience implementing components like SIP Server, T-Server, Config Server, URS, ORS etc.

  • Good understanding of reporting (Real Time and historical), Genesys WFM.

  • Hands of experience in developing the call flows and strategies for both IVR and Routing respectively.

  • Understanding and working experience on queuing, routing and CTI Agent desktop components such as iWS/WDE.

  • Must have knowledge on solution designing.

  • Excellent interpersonal communications skills.

  • Ability research into new areas and come up with ideas and solutions.


Must be based in either Sweden or Nordic location as this is a ON SITE


Apply now for immediate interviews!




Reference: 930076337

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