This Job Vacancy has Expired!

Genesys Engineer

Posted on Aug 17, 2020 by Gazelle Global Consulting

Stockholm, Sweden
Immediate Start
Annual Salary

Genesys Engineer

One of my clients is urgently looking for a Genesys Engineer for a 6-12 month contract base in Stockholm, Sweden.

The Genesys Engineer will:

  • At least 8+ years of experience in Genesys Platform, Agent Desktop, Routing strategies, IVR Development and working in supporting and deployment of Genesys components.

  • Strong knowledge on Genesys Platform 8.x CIM and components related to Voice and eservices.

  • Must have troubleshooting skills on Genesys platform.

  • Good understanding of voice call flows, email flows and ability to troubleshoot the daily call center issues.

  • Hands on experience using Genesys Composer, CME, GA, GAX, Knowledge manager.

  • Hands on experience implementing components like SIP Server, T-Server, Config Server, URS, ORS etc.

  • Good understanding of reporting (Real Time and historical), Genesys WFM.

  • Hands of experience in developing the call flows and strategies for both IVR and Routing respectively.

  • Understanding and working experience on queuing, routing and CTI Agent desktop components such as iWS/WDE.

  • Must have knowledge on solution designing.

  • Excellent interpersonal communications skills.

  • Ability research into new areas and come up with ideas and solutions.

Must be based in either Sweden or Nordic location as this is a ON SITE

Apply now for immediate interviews!

Reference: 930076337

Set up alerts to get notified of new vacancies.