This Job Vacancy has Expired!

Service Desk Analyst

Posted on Aug 10, 2020 by Levi Ray Shoup Inc (LRS)

Urbana, IL
IT
Immediate Start
Annual Salary
Full-Time

Looking for more than just another assignment? We're looking for you! This
isn't just another assignment, but a real opportunity and a challenge for the
right person. LRS Consulting Services is seeking a Service Desk Analyst for a
6-month contract w/ right to hire opportunity with our client in Central
Illinois! Local candidates will be given preference.

LRS Consulting Services has been delivering the highest quality consultants to
our clients since 1979. We've built a solid reputation for dealing with our
clients and our consultants with honesty, integrity, and respect. We work hard
every day to maintain that reputation, and we're very interested in candidates
who can help us. If you're that candidate, this opportunity is made for you!

The_Service_Desk_Analyst_Will

Provide technical assistance and support for desktops, laptops, virtual
desktops, network connectivity, business applications, health insurance
applications, VOIP telephone systems, and any other peripherals from customer
phone calls, email, walk-ins, and customer service portal. Responsible for
providing on-site support for all facets listed and are expected to diagnose,
research, and isolate the problem, as well as maintaining a business
relationship with internal customers. Understands business workflows in
assigned areas and consults with customers on Service Requests. Makes sound
technical decisions that meet both enterprise and customer expectations for
implementation of solutions. Responsible for the deployment/installation of new
computer desktop equipment, upgrading and rebuilding of existing equipment,
movement of equipment as assigned, and accurately updating inventory database
for asset management. Facilitates large scale moves and deployments to ensure a
seamless transition to new locations. Escalates issues to support specialists
after exhausting all other resources. Required to organize and prioritize a
queue of second level issues or Service Requests to ensure that service level
agreements are met and patient care is minimally impacted.

Must have 4+ year(s) of experience with the following:
* Customer service both via phone and in-person
* Computer hardware and software troubleshooting
* Desktop computer hardware/software installation and configuration
* Hardware/software repair/fix on desktop, laptop, and mobile devices in a
Windows Environment
* VOIP telephone troubleshooting
* Asset Management
* Candidates with an A+ Certification or comparable network/systems
certifications will be given preference
* Candidate must be able to effectively communicate in English (written &
verbal)
* Candidate must have permanent authorization to work in the USA for any
employer
*
LRS is an equal opportunity employer. Applicants for employment will receive
consideration without unlawful discrimination based on race, color, religion,
creed, national origin, sex, age, disability, marital status, gender identity,
domestic partner status, sexual orientation, genetic information, citizenship
status or protected veteran status.

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Reference: 27013023

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