Splunk Incident Manager - Zurich - CONTRACT
Posted on Aug 1, 2020 by Scope AT Limited
Splunk Incident Manager on contract in Zurich. You will run and support incident management, actively manage all Major technology related Incidents, overview of Incidents their current state and related escalations, analyse incident trends to drive resolution, mitigate incidents before they increase in severity, control and ensure the quality of incident communications,have an overview of all incident notifications released, be accountable for the content of all major incident notifications, provide quality content for cross-stream major incident notifications.
- Several years of experience within an IT operations organization.
- ITIL certification and experience as a service-, incident- or problem manager.
- Experienced in managing IT incidents in a global, multi-stream environment
- Excellent interpersonal skills and a collaborative management style.
- Knowledge of diverse Technology solutions and services (networks, operating systems, infrastructure components, applications)
- Excellent communication skills that allow you to interact on all levels
- Ability to delegate and collaborate
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