IT and Telco Incident Coordinator - Tri- Lingual
Posted on Jul 22, 2020 by Skillbase Group Ltd
IT and Tellecom Incident Coordinator - Tri - Lingual
(IT, Telecoms, Incident Management, Change, Events, Complaints)
French, Dutch and English Language skills
We have an urgent contract opportunity for a Tri-Lingual (French, Dutch and English Language skills) incidnet management coordinator who has worked in a major telecoms and IT client being the forst and maoin point of contact for all incident and event escalation and resolution.
The ideal candidate should have strong communication skills can liaise with suppliers partners and stakeholders to escalate/rtesolve incidents or service management or operational issues.
Monitors the client e services and applications for the internal and external customers through events, Real Time traffic analysis, trends, simulation of customer perception and predictive impact analysis.
- Perform a first analysis of events in order to confirm customer impact and/or incident resolution. Correlates potential or existing incidents with:
Treat security incidents/events in accordance with the security guidelines defined.
Communication, client management and negotiation skills, including fluency in foreign languages.
* Coaching of new colleagues (training on the job).
* Have the power to convince people (in case of escalation to persuade 2nd line, suppliers of partners of the severity of the incident).
* Communication skills (share information with colleagues in different shifts + a lot of transversal interaction with several involved parties).