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System/Service Owner for Learning

Posted on Jul 15, 2020 by Coopers Group GmbH

Basel, Switzerland
Immediate Start
Annual Salary

For our Pharma Client in the Basel area, we are currently looking for a

System/Service Owner for Learning

Location: Basel-Stadt

Contract type: temporary contract

Start/Ende: 01.09.20202 - 31.08.2021

Pensum: 100%


The learning IT team defines, implements and operates the IT tools, systems and services which Group IT provides to support global learning processes. We collaborate globally closely with our business partners in HR and in the business (eg manufacturing, development, quality) and the shared service center for learning.

We currently operate 15 tools and applications in the learning space and require more support to run these systems in accordance with our internal guidelines and in many cases with regulations issued by FDA or EMA.

Some systems are related to or interfaced with our global learning management system Cornerstone, other systems are custom developments or standard tools (for example for e-content creation).

The systems in your area of responsibility will be a reporting system (data warehouse) on learning data for regulated environments; a custom developed system, which allows workers to independently check their compliance status in manufacturing; and a tool for our shared service center to take in requests from our business in a structured way.

Tasks & Responsibilities

Lifecycle management

Manage capacity, availability and software licenses, support contract negotiations
Plan tactical life cycle management (maintenance, patches cycles, release cycles, upgrades, adjustments to overall IT architecture)
Drive continuous improvement (enhancements)

Business Needs

Maintain relationships with key stakeholders to understand their needs and issues, represent the system in front of stakeholders
Support and consult users in using the system effectively
Deliver business needs end to end
Analyze business process and requirements, prepare business cases
Define and propose solutions and drive delivery end-to-end
Manage and perform required testing
Propose projects and enhancements and maintain a roadmap

Performance/support and continuous improvement

Perform all necessary maintenance and operational activities for the overall system
Run all required support activities, resolve incidents and problems, escalate in a timely manner
Monitor stakeholder experience and ensure satisfaction with system and support
Ensure operational work is properly executed and work is coordinated where there are dependencies (IT partners and vendor)
Seek opportunities for continuous improvement


Ensure adherence to IT standards and compliance, including audits and remediation activities, documentation
Ensure alignment with architectural standards

Must Haves

5y+of experience working as a system owner, service owner or IT operations manager in a regulated environment and with accountability for the operation of validated systems
Expert in incident, problem, change management in validated environments, ITIL knowledge
Excellence in leading and coordinating delivery and operations teams in multicultural environments remotely, ability to coordinate complex tasks and knowledge in project management (PMM)
Stakeholder management, excellent communication and presentation skills taking the audience in mind (in English)
Experience in maintenance and operations of cloud systems and vendor management

Reference: 910977214

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