This Job Vacancy has Expired!

Spare Parts Specialist (Chinese speaking)

Posted on Jul 15, 2020 by Connect 44 AG

Zürich, Switzerland
Manufacturing
Immediate Start
Annual Salary
Contract/Project


PURPOSE OF THE JOB


Support service suppliers..


KEY ACTIVITIES



  • Coordinate with service supplier about spare parts applying,returning, stocktaking;

  • Coordinate with service center and Huawei warehouse about spare part provision lacking and replacing.

  • Coordinate with service center and Huawei warehouse about spare part return discrepancy.

  • Support service center on service order registering problems, clarify regulations.

  • Be responsible for the repair duration/repair quality/repair compliance and customer satisfaction of Huawei service supplier.

  • Assist in completing other tasks as an after-sales service team.


POSITION REQUIREMENTS


Knowledge:



  • Knowledge and understanding of Switzerland customer care.

  • Knowledge of general after sales service process flow.

  • Strong responsibility and strong KPI orientation


Skills:



  • Good skills of communication, listening and expressing, maintain good relationship with all customers.

  • Computer skills: excellent MS Office knowledge (Word, Excel, Powerpoint).

  • Language skills: Very good written and spoken English, Germany. Better to speak Chinese(Non-mandatory)


Experience:



  • Better to work as after-sales services for Apple, Samsung, and repair supplier.

  • University degree; any other further certification or qualification is additional.





Reference: 910961834

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