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Infrastructure Engineer Voice

Posted on Jul 14, 2020 by Technical Resources Ltd

London, United Kingdom
1 Jul 2020
£38k - £41k Annual

Job Summary

The Voice infrastructure Engineer role works as part of the Network Operations team, with key responsibilities in Voice technologies and their supporting infrastructure . The Infrastructure Engineer will assist the Netops team globally to ensure key infrastructure is deployed, maintained and monitored.

Key responsibilities

  • Provide support for all users worldwide.
  • Support, manage and maintain IT infrastructure, for the Voice systems.
  • Manage internal IT cases using ticketing systems, ensuring that all cases are managed effectively and within SLA.
  • Work with the wider Network Operations Team to provide support for production infrastructure and systems, including voice technologies.
  • Assist in procurement of equipment, and configure according to company specifications for end users, and as part of Production infrastructure.
  • Work with the Senior IT & Security Manager to:
    • Design, deliver and document production and Internal IT infrastructure projects.
    • Design and implement system update policies to secure all systems.
    • Proactively Monitor and report on Voice network, escalating any risks
    • Provide technical support and mentoring for IT engineers within the team.
    • Help Define future architecture.
  • Maintain accurate records for all infrastructure, equipment, and users
  • Travel, as required, to company sites

Experience and Qualifications


  • Experience in a similar technical support role.
  • Strong troubleshooting abilities across a wide range of hardware/software technologies.
  • Strong knowledge in the following areas:
    • Microsoft Teams Network
    • Azure knowledge is beneficial
    • Telecommunications and Networks
    • Unified Comms
    • Microsoft Hyper-V (& System Center Virtual Machine Manager) VMware Esxi
    • Cisco ASR's
    • Supporting Microsoft Technologies
    • Strong Network understanding (LAN, WAN, Switches, VPN)
    • Good understanding of voice technologies.


  • Good knowledge in the following areas:
    • Microsoft Skype for Business and collaboration tools
    • IP based and traditional voice
  • Experience in an ITIL environment.


  • Excellent communication skills both written and verbal.
  • Excellent collaboration skills. With the ability to liaise effectively with multiple different stakeholder groups.
  • High level of patience, politeness, tact and diplomacy.
  • Excellent listening skills. With the ability to understand and interpret user & customer requirements.
  • Strong problem-solving skills, covering both technical and business processes.
  • Broad creative thinking, to be able to come up with new ideas to improve infrastructure, systems, process & financial performance.
  • Ability to work calmly under pressure.
  • Good organizational and planning skills and have an ability to multi-task and meet tight deadlines.

Reference: 910459115

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