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Regional Census Support Manager (West Midlands)

Posted on Jul 8, 2020 by Orchard Recruitment

West Midlands, United Kingdom
Admin & Secretarial
1 Sep 2020
£27k - £27k Annual


The Census: The census is a once a decade compulsory survey of the entire population of England and Wales. It provides detailed information and statistics that drive future decisions and the direction of the country. Our Client has been contracted by the ONS to deliver the Census Support Service for Census 2021, to enable people who do not have the skills or access to be able to complete the Census to do so.

Role Profile


  • Support the collation of information for reporting, as required
  • Supporting complaints or incident investigation activities, working closely with the DSI Manager (Census) & National Census Support Operations Manager
  • Produce weekly activity reports and attend regular Regional team and Project team meetings

Supplier and Stakeholder Management:

  • Building and managing relationships with CSS centre managers and Lead Advisors
  • Building awareness and confidence in the CSS service in the region with ONS field and engagement staff, and other key stakeholders
  • Actively contributing to local ONS Census Engagement Managers plans for mobilisation of the community engagement and support services


  • Acting as the day to day contact for CSS centres
  • Ensuring the timely and effective flow of information between the Census HQ project team and CSS Centres
  • Ensuring the timely and effective flow of information between the CSS centres and ONS Field and engagement staff
  • Adopting a collaborative approach to problem solving and maintaining business continuity in live Census operations
  • Using social media to promote the CSS service and advising and support CSS centres in promoting their services at a hyper-local level
  • Liaising with, and answering enquiries from local media about CSS activities

Processes, systems and documentation

  • Daily updates of the CRM system (
  • Exception reporting on key performance indicators
  • Audit and compliance visits (where requested)

Corporate responsibility

  • Ensuring your work is always in the best interests of the organisation & Census Support Centres. Supporting others across the organisation to deliver their objectives when needed and be proactive in identifying and addressing opportunities and threats to the whole organisation
  • Ensuring you comply with the contractual and legal requirements of the ONS contract adhering to confidentiality and security of census information and maintaining public confidence at all times

Person Profile

  • Experience of building and managing relationships with customers and stakeholders at all levels, communicating appropriately in a range of styles
  • Experience of managing processes, working to tight deadlines and delivering results under pressure
  • Experience of performance management, delivering exceptional results through collaborative working
  • Experience of working with the third sector, charity or local government organisations in the region
  • Experience of remote working
  • Excellent written skills, in particular experience of customer communications and report writing
  • A confident communicator with excellent people/interpersonal skills
  • Excellent relationship building skills and the ability to work collaboratively both internally and externally, with people at all levels
  • Exceptional time management skills and ability to prioritise
  • Confident user of technology, with excellent digital skills
  • Understanding of the geographic region you are working in
  • Understands the power of digital to transform people's lives

Other requirements

  • Resident in, or willingness to locate within easy travel distance of the Region for which you are applying
  • Eligible to work in the UK in line with civil service requirements
  • Willing to work flexible hours, which may include some weekend or evening working during the main operational period
  • Ability to travel to Sheffield and or other regions, where necessary
  • Willingness and ability to travel throughout your geographically assigned region
  • To demonstrate a commitment to safeguarding vulnerable adults


  • Ability to communicate in languages in addition to English

Reference: 908647729

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