Service Desk Analyst - Dutch,German & English Fluent
Posted on Jul 4, 2020 by Global Technology Solutions Ltd
Service Desk Engineer - German English & Dutch Speaking
We are looking for a Service Desk employee (Dutch, English, German fluent) to join a blue chip organisation in Rijswijk.
*This is a 12 month fixed term contract*
*As a Service Desk employee, you are responsible for answering questions about ICT and office automation related questions and problems quickly and correctly
*You can do this by telephone, email or chat
*You answer questions yourself, but you also assess and analyze problems.
*You know how to set priorities and you know how to help the customer through remote desktop.
*In addition, you keep a close eye on the further processing of the tickets
*You are also busy with 2nd and 3rd line work, handling change requests and you contribute to sharing your knowledge through various knowledge databases.
*You are very service-oriented: you like to help people; you can listen and you have an affinity with ICT.
*Your strengths are tact, empathy, flexibility, creativity and independence, but also working in a team
*MBO + working and thinking level (strong analytical skills)
*Work experience on a help desk is an advantage
*Good verbal and written knowledge of the Dutch, English and German language
*ITIL Foundations v3
*In possession of various (relevant) Microsoft certificates
*Knowledge of TopDesk/Remedy/Service Now is an advantage
*Extensive knowledge of: Windows, Network, Exchange, Etc
*A nice working environment, where there is room to take initiative and develop yourself through free access to a wide range of training courses via our internal training platform
*A competitive salary between Euros 2,000 and Euros 2,500 gross per month. for a working week of 40 hours (depending on your knowledge and experience)
*25 vacation days and 8% holiday allowance
*Good pension scheme
*Excellent fringe benefits
*An annual contract (with the possibility of extension)
*Working hours are Monday to Friday from 07:00 to 18:00 on the basis of a shift schedule
An AIVD screening may be required*
So if you are a service desk analyst looking for your next exciting role please apply today!
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