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Administrative Clerk

Posted on Jun 12, 2020 by Harvey Nash IT Recruitment Switzerland

Zürich, Switzerland
Accountancy
Immediate Start
Annual Salary
Contract/Project






Overview of business area or project:



  • Contribution to the achievement of the team goals (defined service level, abandonment rate, securing telephone availability, processing of written inquiries, etc.)


  • Compliance with the applicable regulations & processes (legal & compliance, instructions, work instructions/CFM, etc.)


  • Detection of inefficiencies in the workflows/processes, support team leaders in the further development of CC


  • Independent advice to our customers and sales partners, as well as finding solutions for their concerns


Key Responsibilities:



Operational activities



  • Answering telephone customer inquiries in German, French and Italian


  • Processes incoming customer correspondence (email, fax, post)


  • Adheres to the given processes/work instructions


  • Recognizes and searches, knowing the entire product range, solutions for the respective customer needs


  • Contributes to the achievement of team goals (defined service levels, quantitative and qualitative)


  • Has a high customer and service orientation and advises the lessee accordingly


  • Cooperation with internal interfaces (recovery, accounting, sales support and KAM)


Behavior/characteristics/competencies



  • Contributes to the achievement of team goals (defined service levels, quantitative and qualitative)


  • Has a high customer and service orientation


  • Be a role model and take responsibility


  • Be persistent and show assertiveness


  • Show respect for employees (also across sectors)


  • Critically reflect on your own actions


Overview of the department/team (team size, backgrounds, personalities ):



After sales vehicle financing/4 employees



Challenges Contractor will be facing in this role:



  • Coping with stressful situations


  • Customer service with lots of phone calls


Essentials Skills and Qualifications:



  • Banking apprenticeship, KV or comparable vocational training


  • Several years of experience in direct customer care (1-3 years)


  • Think and act entrepreneurially


  • Spoken and written German, French and Italian. Any other foreign language is an advantage.


Desired Skills and Qualifications:



  • A comprehensive understanding of the vehicle financing business is a great advantage


If you think this could be the right role for you, please feel free to apply online or please contact Agnieszka Wojcik directly ( (see below)/ ).







Reference: 899380027

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