Incident and Problem Analyst - ITIL
Posted on Jun 4, 2020 by Request Technology - Robyn Honquest
Incident & Problem Analyst
Location: Bloomington, IL - 6 month CONTRACT TO HIRE role 45-48/hr for 6 months - W2
Looking for an incident and problem analyst with 3 years experience and is ITIL ceritifed. (Major Incident) MI Management and problem management. You will ensure high priority incidents are resolved and lead problem management investigations, process analyst for all over all clients incident problem management practices. You will be using SCM.
This role also will lead Problem Management investigations and track and communicate updates to senior leadership on major problems. Finally, this role is responsible as a key process analyst for the overall client's Incident and Problem Management practices and will suggest and help with continual service improvements. This position supports a 24x7 IT operation and as such you will be on call every 3 weeks. requires the ability to quickly respond to potential major incidents when on-call.
This position is a 6 month contract with an opportunity for full time employment after contract expires.