Infrastructure Engineer x3
Posted on Jun 1, 2020 by CV-Library
Infrastructure Engineer x3 Sheffield | up to £45k + OnCall + Bens The client is a well known, ever growing and a Microsoft Partner who agitate the mid market space providing a bespoke service guiding clients through their IT maturity. Their enterprise client portfolio consists of public and private sector businesses that rely on their managed service resources to monitor and support all problems around hybrid platform, modern workplace, network and security. With being a multi vendor partner they provide all employees to work with cutting edge technology and have the opportunity to educate and pass multi vendor exams which are fully funded and incentive. This opportunity will see you be a key member within a dynamic and fast growing managed service practice support enterprise client's environments acting as an escalation point for major incidences. The Role As an Infrastructure Engineer, your main goal is to support and monitor their client’s infrastructure and network. You'll be collaborating with similar-minded Engineers, to question, work together and find solutions. Your day-to-day will involve: Provide a competent level of technical support services across multi size clients environments. To monitor and action, all queries sent through the ticket system Provide guidance and support to other members within the managed service practice Support, monitor and document tickets/issues that have been escalated through the ticket system. Reporting to either the Infrastructure Team Leader or Head of Infrastructure Building up a rapport with Senior stakeholders and daily monitoring of client’s Infrastructure and Network. Requirements Being able to resolve and demonstrate logical solutions from escalated tickets Hands-on experience working across a broad array of multi vendor technologies (Microsoft, VMware, CISCO etc) ITIL framework knowledge Building up relationships with clients and handling all issues associated with their infrastructure. Technologies such as: Office 365 Microsoft Azure Windows 10 Server (Apply online only) SCCM Intune / Autopilot Citrix CISCO - Switches / Routers / Firewalls Are you interested in this fantastic opportunity to be working with a leading Service Provider? Get in contact below
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