Director Of Technology Operations
Posted on Jun 1, 2020 by Oberlin College
A key member of the CIT senior leadership team, the Director is primarily responsible for the ongoing operational excellence of Oberlin's technological infrastructure and customer service functions. He or she is responsible for enabling, operating, and continually developing a robust, world-class IT operations organization.
The Director of Technology Operations leads planning, development, deployment, and maintenance of mission critical technology infrastructure resources and support services, and is responsible for a talented team of Digital Infrastructure and Client Services personnel.
Key responsibilities include:
Leadership and Development
Cultivate a culture of innovation, focusing on enhancing user experience and facilitating teaching and learning, anticipating evolving institutional needs for academic and musical excellence.
Develop a consistent practice of professional development for all staff, ensuring that each member of the team continues to grow professionally in all aspects of their development.
Guide the modernization and growth of technological infrastructure, balancing performance, reliability, cost, and flexibility.
Collaborate with the CITO and the CIT Leadership Team to develop and implement initiatives to help CIT achieve diversity objectives.
Represent Oberlin in technology committees and professional organizations.
Ensure that Oberlin's technological infrastructure and customer support services are routinely of exemplary quality, cultivating a practice of continual improvement and objective assessment.
Develop, track, and publish robust accountability metrics on performance and operational excellence.
Remain current with emerging technologies, assessing the potential and significance of innovations, integrating that work into operational and architectural planning.
Promote the integration of best practices and technology standards across the division.
Facilitate regularized programs of outreach to students, faculty, and staff, seeking honest feedback on CIT services. Use that information to continually improve and adjust the service CIT provides.
Establish and maintain operational plans and/or service level agreements with academic, administrative and research units as appropriate, ensuring a high level of service quality.
Lead the development and implementation of information technology strategies related to business continuity and disaster recovery.
In collaboration with others, develop a program to enhance organizational capacity.
IT Security, Policy and Compliance
Oversee a robust IT security program, ensuring layered security and compliance with relevant security requirements.
Ensure compliance with relevant local/state/federal regulations.
Develop and implement robust security strategies, policies and procedures consistent with applicable law, College policies and Oberlin's educational mission.
Identify, develop, and enact IT policies and procedures, documenting, systematizing, and communicating about IT services.
Strategic Planning and Budget Management
Oversee the development of multi-year budget projections and analyses, coordinating these with others as needed.
Facilitate the development of financial models related to routine equipment replacement and maintenance. Lead the prioritization of infrastructure projects.
Oversee the creation, validation, and execution of project plans, garnering necessary institutional support for initiatives and proposals.
Oversee the development and execution of multi-year strategic plans, aligning Technology Operations priorities and plans with divisional and institutional strategic plans and priorities.
Oversee the development and implementation of information technology strategies related to disaster recovery and business continuity.
Collaborate with the CIT Leadership Team to develop and execute a long-term strategy for the College's overall technological environment, ensuring that the institution's diverse technological needs are anticipated and met in a deliberate, graceful and sustainable manner.
Ensure the holistic success of multiple critical initiatives, integrating technical, budgetary, cultural, and organizational factors into successful outcomes.
Leading by example, develop project management and change management skills in others.
Provide regular and comprehensive status updates to the CITO and senior leadership team members.
Assist with the development and implementation of project dashboards, keeping leadership up to date on the status of key efforts.
Essential Job Functions
Marginal Job Functions
A Bachelor's Degree or equivalent professional experience is required.
At least 10 years of senior-level experience managing complex technical environments, preferably within higher education.
An ability to thrive and succeed in an environment characterized by ambiguity and change, and the facility to engender that skill in others.
A history of successfully understanding and meeting business needs, ensuring that services provided are congruent with the diverse needs of an academic community.
Strong familiarity with a broad range of information technology services and concepts, and a demonstrated facility at balancing business needs with technological realities, delivering
Broad management experience with a wide array of enterprise technologies and practices, including servers, storage and networks, telecommunications, virtualized and cloud infrastructure, software defined infrastructure, and continuous development/continuous integration methodologies.
Demonstrated experience in integrating locally-developed and vendor-supplied services to form a unified and coherent infrastructure offering.
Significant experience in technology procurement, contract negotiation, contract management, vendor management and IT project management.
Significant experience providing technical support technical support to an academic community of significant size and complexity.
Excellent listener and problem solver possessing an appreciation for the perspectives of others and an ability to resolve conflicts.
Highly developed oral and written communication skills. Candidates must be able to communicate effectively with both technical and non-technical audiences.
Able to plan, communicate, and get buy-in for projects, priorities, and goals. Continually demonstrates sensitivity to and understanding of issues around stewardship of resources.
Track record of gracefully managing multiple priorities (including a mix of operational responsibilities and projects) within an environment characterized by changing technical requirements.
Ability to attract and retain skilled, competent, motivated, creative people.
History of successfully coaching, mentoring and developing talented personnel.
Self-motivated and self-directed, able to work effectively both independently and as a team member.
Willingness to take direction and seek feedback, ability to participate in group planning processes, ability to prioritize and coordinate multiple assignments and initiatives
Ability to routinely set and meet deadlines.
A degree in Computer Science, Engineering, Technical Operations Management or a related discipline is preferred. A Masters degree is preferred.