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Technical Customer Journey Expert (Loan IQ)

Posted on May 20, 2020 by Gazelle Global Consulting

Amsterdam, Noord-Holland, Netherlands
15 Jun 2020
Annual Salary

Technical Customer Journey Expert (Loan IQ)

For one globally leading financial client in the Netherlands, I am urgently looking for a Technical Customer Journey Expert (Loan IQ). The successful candidate will be working with a diverse group of colleagues in an agile team in a dynamic working environment.

Your key responsibilities:
* You are first line support for our users, create service tickets, communicate with the users and of course drive the timely resolution of incidents within our responsibility
* You (co-) create and maintain user documentation for our document management interfaces.
* You (co-) create and maintain functional documentation for the platforms.
* You perform and maintain the (automated) User Acceptance Tests.
* You have good functional knowledge of the core application LoanIQ.
* You bring well founded and sliced feature requests to QBR and roadmap sessions of surrounding teams.
* You take (co-) ownership of the squads backlog and create features/stories/tasks for refinement discussions.

Proven track record and technical skills:
* Master or bachelor degree.
* Minimal 3-5 years of working experience (depending on the seniority level).
* A personality and the capabilities to optimally function within an Agile environment.
* Experience in testing Loan IQ functionality with the ability to define detailed test cases
* Experienced with technical set up of Loan IQ particularly around API's and batch net
* Loan IQ Object Model and data model knowledge
* XQuery Scripting knowledge to build and maintain scripts that are used for data extraction from Loan IQ objects at Real Time
* Excellent level of English.

If you are the Technical Customer Journey Expert (Loan IQ) my client is looking for then please do not delay in sending me your resume for immediate consideration.

Contract: 9 + months
Rates: Excellent
Location: Amsterdam

Nick Chinweerapunt
Account Manager
Gazelle Global Recruitment

Reference: 891258958

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