1st Level Supporter - Banking - Switzerland
Posted on May 19, 2020 by Coopers Group GmbH
Are you a passionate 1st Level IT Supporter that is Looking for a new challenge Abroad.
For our major client in the banking sector, we are building up a long-term oriented and strongly functioning support team. As part of this we are looking for several
1st level IT supporter
This support level acts as a single point of contact, for incident, request and customer service queries, via phone, email, chat or face-to-face and is responsible for the following:
- Incident Management: assisting customers and endeavouring to resolve their issues as effectively as possible, collaborating with other colleagues when required. Where necessary escalating issues to the correct resolver group in the Bank. Taking ownership of customer issues and monitor the progress of the resolution, ensuring timely communication and follow-up of all incidents
- IT request management and general customer service requests.
- Staffing the walk-up service counters and providing face-to-face assistance to customers with issues, requests and questions
- Mobile fleet management and billing
- Knowledge Management, including proactive updating of knowledge base articles
- Coordination with external service providers
- A min of 1 years' experience of an IT Service Desk/Customer Services role preferably in an international environment
- Experience of supporting Microsoft Windows, Microsoft Office including Outlook, Microsoft Internet Explorer
- Knowledge of SharePoint is of advantage
- Knowledge and experience of supporting iOS devices (iPhone, iPads).
- Basic knowledge of networking, Routers, Firewalls, security
- Knowledge of ITIL
Your soft skills:
- High level of oral and written English language skills. A second major world language desirable.
- Outstanding customer service skills with a proactive customer and service orientation and a can-do attitude .
- Excellent team-player to pursue a long-term relationship with the whole Support team
- Strong communication to enable clear communication with different audiences.
Location: Basel - Switzerland
Duration: 1 year Contract (Option for Extension)
Please Note; due to current Swiss Work Permit situation, we only can consider EU-Passport holders.
For Further information, please send us your updated CV with availability and contact Details.