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Telephony/Voice Engineer - Dublin - Contract

Posted on May 19, 2020 by E-Frontiers

Dublin, Ireland
IT
Immediate Start
€300 - €350 Daily
Contract/Project




MUST HAVE ASPECT ACD EXPERIENCE.

Responsibilities:

  • Administering & maintaining day to day Telephony operations by:
  • Ensuring availability of telephony services
  • Meeting SLA for incidents & service requests
  • Providing out of hours support as required
  • Maintaining controls framework & component register

Key functions are:

  • Incident troubleshooting
  • Business requests
  • User Admin
  • MAC's
  • Realtime & Historical Reporting
  • Call Routing
  • Mobile device management
  • Server patching

Key technologies:

  • Aspect ACD
  • Alcatel OmniPCX
  • Verint v11
  • Apple Mobile Devices
  • IP Telephony experience






Reference: 890743917

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