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"Team Lead- Specialty Insurance"

Posted on May 18, 2020 by eTeam Inc.

Leeds, Yorkshire, United Kingdom
Accountancy
Immediate Start
Annual Salary
Full-Time




Job Title: Team Lead- Specialty Insurance

Location: Leeds, UK

Type: FTE (No Contracts)

Job Purpose
Team lead will have primary responsibility to deliver the services associated within the scope of agreement

Job Dimensions
Knowledge and Expertise Understanding of London insurance placement, Bureaux/Non Bureaux process, Insurance broker accounting, wholesale insurance or reinsurance or insurance operations, claims

Job Complexity
Specialty Insurance Operations

Communication Skills Influencing

Principle Accountabilities
1. Operational Excellence
Deliver quality by building a knowledge organization, leading and guiding teams to build depth and breadth of technical expertise in respective functions
Ensure all required parameters for achievement of Service Levels are complied
Ensure implementation of quality check in place and maintain quality throughout delivery
Ensure Maximum productivity and cross utilisation of resources
Manage Escalations and client interactions as and when required
Responsible for training and knowledge transfer within each business function Such as Placement, Insurer Broker Accounting, Premium processing and claims
2. SLAs Management
Ensure all required parameters for achievement of Service Levels are complied
Provide inputs with to the quality and training teams on various aspects so as to improve productivity
3. Employee Engagement Set standards for people excellence and create strategies for development of people and process knowledge

Relationships
Subordinates
Day to day interaction with team members to review and provide guidance on exceptions
Weekly interactions with line management to review BAU
Others Within the company:
collaborate with operation managers to identify improvement opportunities and manage escalations
Participate and proactively contribute to new project related initiatives
Outside the company:
IB: markets and underwriters, intermediaries like Xchanging.
Clients and the consumer services

Person Specifications
Education Essential: Graduate/Post Graduate

Work Qualifications
Desirable:
ACII/CII/London Market certifications would be an added advantage

Training Essential:

Desirable: Leadership Skills Development
Experience Essential:
4 - 7 years of experience in insurance operations

Desirable:
Should have managed teams of over 10+ people and large specialty insurance operations
Knowledge Essential: fundamentals of operations management, Insurance Accounting, Premium Processing

Skills & Abilities Essential:
Analytical ability
Communication and Negotiation skills
Planning and Organizing
Resource Management







Reference: 890402246

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