This Job Vacancy has Expired!

Aspect Voice Engineer - Remote Working

Posted on May 15, 2020 by Resource Solutions - GSC

Dublin, Ireland
IT
Immediate Start
€250 - €370 Daily
Contract/Project




Telephony Engineer
Dublin



Remote Working is allowed in the interim
6 Month + contract
Day Rate: Negotiable



Responsibilities:
Administering & maintaining day to day Telephony operations by:
* Ensuring availability of telephony services
* Meeting SLA for incidents & service requests
* Providing out of hours support as required
* Maintaining controls framework & component register



Key functions are:
* Incident troubleshooting
* Business requests
* User Admin
* MAC's
* Realtime & Historical Reporting
* Call Routing
* Mobile device management
* Server patching



Key technologies:
* Aspect ACD experience is essential. It would be preferable to have worked in a contact centre environment.
* Alcatel OmniPCX experience is desirable.
* Verint v11 experience is desirable
* Apple Mobile Devices
* IP Telephony experience







Reference: 888748650

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