This Job Vacancy has Expired!

Security Officers/Customer Service Representatives

Posted on May 13, 2020 by Community Action Against Addiction

Cleveland, OH 44101
Customer Service
Immediate Start
$23k - $30k Annual

Community Action Against Addiction is seeking Security Officers/Customer Service Representatives to join ourteam.

The Security Officer maintains a safe and secure environment for program clients, visitors, and employees by patrolling the property; monitoring surveillance equipment; inspecting the building, equipment, and access points permitting entry.

All interested candidates must have a high school diploma or equivalent. Good written and verbal communication skills. Candidates must have the ability to communicate in a courteous but direct manner. Physically capable of performing all required duties, including, but not limited to: long periods of standing and prolonged walking, and the ability to contain physical confrontations with combative person(s). Candidates must have a minimum of one year of security experience. OPOTA certification preferred. Candidates must pass a thorough background investigation including criminal history. Must be able to submit to and pass a comprehensive drug test. Candidates must be able to work holidays and weekends.

Under the direct supervision of the Security Supervisor, the Security Officer is responsible for protecting clients, visitors, employees and agency's property by conducting regular patrols and enforcing the agency's rules and regulations.

Job Requirements

Communicating courteously and professionally with all callers, visitors, staff and clients.

Answer telephones professionally and courteously, directing callers or taking messages as appropriate.

Refer clients and callers to appropriate staff.

Monitor client activities throughout the building and perform routine room searches.

Respond to all incidents and emergency situations, de-escalating clients, calling for emergency aid or assistance from other staff.

Document all incidents and report client behaviors.

Perform physical rounds of buildings and property, enforcing rules, accessing help, or communicating concerns to the appropriate managers.

Perform search of bags and boxes entering or leaving the building.

Monitors facility activity on security cameras and monitors to be alerted to any irregularities, concerns, or escalating situations that may require immediate security involvement.

Maintains safe and clean reception area by complying with procedures, rules, and regulations.

Maintain continuity among work teams by documenting and communicating actions, irregularities, and needs with staff and management.

Follows agency's policies and procedures with special attention to attendance and punctuality, confidentiality and safety.

Other duties as assigned

How to apply - Please submit resume and cover letter to:

(see below)

Reference: 888827570

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