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Control-M Specialist

Posted on May 12, 2020 by Fairfield Consultancy Services Ltd

Paris, France
IT
Immediate Start
€600 - €600 Daily
Full-Time

Our client is looking for a Build Service Delivery Manager with expertise in Control-M. This role is open for contract or permanent position based in Paris, France.

Technical Skills:

  • Exhaustive knowledge Primary CTRL-M (latest Version 9.0.19)
  • Other tools: Universe, Batchman
  • Knowledge of File transfer software's: VLtrader, Gentran, DevOPS tool and GITHUB (knowledge - good to have) will be added advantage
  • Process and leadership skills
  • Strong ITIL process knowledge, Service Management, Strong Leadership and Team management skills
  • Excellent customer service, communication skills

Role:

OPERATIONS MANAGEMENT

  • Manage Batch Build Team (CTRL-M) + Project Team
  • Accountable for the Build quality of service: Projects, Changes, Service Requests:
  • Ensure and improve quality of deliveries
  • Ensure proper documentation Build To Run are delivered
  • Ensure commitment dates of the projects
  • Ensure incidents escalated to Build team are resolved in a timely manner and that according to documentation is shared with L1 team.

GOVERNANCE & REPORTING

  • Provide capacity planning for Build Team and resources booking. - How is Capacity planning & resource booking done
  • Participate and contribute to all committees: ( weekly operational, weekly, backlog review, Monthly steerco)
  • Monitor, control and support service delivery ensuring Teams methodology and procedures are in place and followed
  • Key point of a contact for the L'Oréal. Ensure customer Satisfaction - Example of Customer Satisfaction

INCIDENT & PROBLEM MANAGEMENT

  • Manage and control ticket backlog in scope
  • Manage life cycle of all escalated incidents and ensure they are resolved satisfactorily as quickly as possible
  • Create and follow problems linked to major incidents or repetitive incidents until closure.
  • Candidate should be well versed with different types of KPIs and SLA in different projects (TMA, FP, AMS engagements)

PROCESS & QUALITY

  • Ensure EMEA best practices ITIL process are followed
  • Control and improve service quality: Testing best practices and Deliveries check-lists.
  • Any quality projects (Six Sigma, ISO, Audits)

The candidate must be eligible to work in France.

Reference: 888528774

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