BMC Control-M Manager -(CTRL-M)
Posted on May 12, 2020 by JSAN Consulting Ltd
Clint is open for Contract and permanent role
Rate:600 Euros/day for contract
80k Euros/annum for Permanent
Exhaustive knowledge Primary CTRL-M (latest Version 9.0.19) Other tools: Universe, Batchman Knowledge of File transfer software's: VLtrader, Gentran, DevOPS tool and GITHUB (knowledge - good to have) will be added advantage Process and leadership skills Strong ITIL process knowledge, Service Management, Strong Leadership and Team management skills. Excellent customer service, communication skills
Manage Batch Build Team (CTRL-M) + Project Team
Accountable for the Build quality of service: Projects, Changes, Service Requests:
Ensure and improve quality of deliveries
Ensure proper documentation Build To Run are delivered
Ensure commitment dates of the projects
Ensure incidents escalated to Build team are resolved in a timely manner and that according to documentation is shared with L1 team.
GOVERNANCE & REPORTING
Provide capacity planning for Build Team and resources booking.
Participate and contribute to all committees: ( weekly operational, weekly, backlog review, Monthly steerco)
Monitor, control and support service delivery ensuring Teams methodology and procedures are in place and followed
INCIDENT & PROBLEM MANAGEMENT
Manage and control ticket backlog in scope
Manage life cycle of all escalated incidents and ensure they are resolved satisfactorily as quickly as possible
Create and follow problems linked to major incidents or repetitive incidents until closure.
Candidate should be well versed with different types of KPIs and SLA in different projects (TMA, FP, AMS engagements)
PROCESS & QUALITY
Ensure EMEA best practices ITIL process are followed
Control and improve service quality: Testing best practices and Deliveries check-lists.
Any quality projects (Six Sigma, ISO, Audits)