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Deskside Support Engineer

Posted on May 7, 2020 by eTeam Inc.

Geleen, Limburg, Netherlands
Immediate Start
€110 - €110 Daily

Job Title: Deskside Support Engineer

Job Location: Geleen, NL

Job Type: Contract

Duties include:

  • Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, Printers, Iphone, and LAN cable drops
  • Swap-Out and troubleshoot software issues; Reimaging computers/hard drives
  • IMACD function including installation and decommission
  • Backing up and restoring user data where requested by client. Supplier shall not be liable for the data loss. Supplier is NOT responsible for the condition of the data transferred/recovered before or after diagnostics and repair.
  • Assist Service Desk/Remote Desktop Support teams for hands and feet coordination efforts
  • Assist on Incident and Problem Management activities
  • Taking ownership of issues through to resolution on all appropriate requests
  • Categorize and prioritize end user support requests (Incidents) and Service Requests by utilizing ticketing system to track tickets and provide up-to-date status and information
  • Move equipment associated with escalated help desk Incidents and Service Requests
  • Performing asset inventory activities where requested by client.
  • Work with procurement staff to purchase hardware and software
  • Maintain spare parts/inventory list monthly and coordinate for any disposal requisites
  • Provide support, setup, test, training, logistics and maintenance of all required Workstation and peripheral equipment at the site.
  • Adhere to ticket response and resolution SLA's as agreed upon.
  • Understanding of DHCP, DNS, IP Addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues
  • Maintain the reliability and viability of the company's computers, computing systems, and network infrastructure.
  • Track server activity, performing upgrades of software, maintaining computer hardware, addressing questions about technical problems, and improving efficiency by evaluating system and network functions.
  • To assist in the installation of various computers, computing systems, networks, telecommunications, and video components.
  • Ensure that server best practices are being meet.
  • Contributing in preparing knowledge base article

Expected Engineer capability/Experience:

  • Experience in the field or in a related area required
  • Strong Microsoft Office skills (Outlook, Word, Excel, PowerPoint etc.)
  • Strong Microsoft Operating System installation and troubleshooting skills
  • Strong Break/Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds
  • Broad experience of IT with good understanding of Networks, Servers and Telecoms
  • Strong Client service skills
  • Ability to provide consistent, excellent Client support to entire staff, representing a variety of personalities and management levels
  • Strong written and verbal communication skills
  • Must be detail oriented and self-motivating
  • Basic Background security check required
  • Experience including remote control of PCs and video conferencing knowledge

Technical Qualifications

  • Bachelor of Science in Computer Science related field or related work experience.
  • MCSA certification preferable.
  • Hands-on knowledge of Windows Server administration.
  • Experience of Cisco Products and hands-on in network administration needed.
  • Intermediate knowledge of directory services, Active Directory and Open Directory.

Reference: 887267445

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