Head of the Client Business Unit
Posted on May 6, 2020 by Skillbase Group Ltd
A global provider of IT and telecommunication services have an immediate opportunity for the Head of the Client business Unit.
This client currently provides networking, UC, Application and many other solutions to multiple clients both corporate and government acorr Europe form this department.
Within this complex and multi-functional organisational the head of CBU will lead cross functional teams relaying on curent staff and third pary suppliers ana Vendors in the telecommunications andIT services sector.
Customer relationship management
Program Management of the contract execution over the entire customer partnership life cycle
Human resources management
Contract extensions (organic growth and scope extensions)
The Head of CBU is a senior role required for especially large and complex programmes. It requires a broad scope of authority and visibility.
The CBU team may be made up of many staff from many internal and external supporting entities.
Human resources management
Creates and manages a cross functional CBU team in collaboration with line managers
Includes identification of staffing needs (numbers and profiles), engagement of resources as per budget, validation of resources, workload anticipation and management, participation to objectives setting and evaluation of performance
Contract extensions (organic growth and scope)
Minimum of 5 years related work experience in customer facing organizations within the telecom or IT industry.
A proven track record of successfully managing the complete customer life cycle of contracts, solutions and services.
Ability to act diplomatically within a difficult and demanding client environment under tight financial and operational restraints.
Experience working in an external client facing role within the telecoms and IT industry sectors or within service consultancy businesses (SSII).
Understand market trends, and technical and business issues associated with the communication industry
Relevant experience with managing cross-functional (virtual) teams with more than 15 staff members.
Experience in product management or functional management in a Matrix organisation.
Ability to adapt and perform in different organisational cultures and to work in multinational/international environments.
Knowledge of the PMI Standard for Program Management or similar Programme Management body of best practice is essential, especially for partnerships in the initial starting phases (initiation and build).
Relevant and desirable vocational certifications include Managing Successful Programmes (MSP) from the OGC or Program Management Professional (PgMP) from the PMI.
Other postgraduate or vocational qualifications in Programme or General Business Management may also be an advantage.
An ITIL certification (customer service management) is particularly welcome for partnerships at a run stage.
Experience and/or certification on Agile approaches, eg XP, Scrum, DSDM, will be an advantage.
Based in Berkshire full spec upon application