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Trade Support Systems Operations Manager

Posted on May 6, 2020 by Request Technology - Craig Johnson

Chicago, IL 60601
IT
Immediate Start
Annual Salary
Full-Time

Prestigious Global Trading Firm is currently seeking an Operations Manager. Candidate will be will be responsible for managing the operations team, which consist of both Level 1 and Level 2 support personnel. This role requires hands-on management and support of the team in all aspects of electronic trading.

Responsibilities:

- Lead the operations team and guide in day-to-day activities.

- Develop and implement procedures for operations team to follow

- Proactively monitor and follow up on ticket/call flow.

- Mentor team members for an effective and timely ticket resolution.

- Build and monitor metrics to constantly evaluate team performance.

- Be hands-on in identifying and resolving production issues.

Qualifications:

Strong working knowledge of UNIX environment/Unix commands.

Strong Scripting skills (unix Shell and python).

Basic database knowledge (Sybase, MySQL).

Previous experience in Financial Industry and/or trading.

Windows desktop support experience

Basic networking knowledge

Preferred Skills:

Prior experience in managing operations/dev ops teams.

Experience using Jira/Grafana/InfluxDB/Icinga.

Experience with price feed handlers/fix interfaces.

Linux desktop support experience

Network troubleshooting and analysis experience

Reference: 886808707

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