Service Excellence/Service Delivery - Service/Solution Assurance Manag
Posted on May 1, 2020 by BRINE SA
BRINE SA has been placing top IT specialists at well-known customers for over 30 years. In doing so, we focus on performance, competence, experience and partnerships.
For our customer we are looking for a Digital Innovation Product Lead.
Support to build defined/outlined working practices for products (services) into product-in-a-box playbooks
Collaborate and co-create with stakeholders from across the organization to draft, define and document these product-in-a-box playbooks
Define KPI frameworks (eg, NPS, adoption) to measure impact over time and collect vital feedback from internal/external customers
Be obsessed about our customers, both internal and external, to understand their needs to continuously improve products and strategically expand the product portfolio
Facilitate the coordination of needs against the product portfolio and execute delivery excellence together with service partners
In close collaboration with teams and service partners, incorporate learnings, best practices and innovation excellence into the products to help them scale globally via an online internal portal (incl. self-service delivery via service partners)
Advise and lead engagements with important high-priority global programs (eg, Lighthouses)
5+ years of pharma experience, able to work independently, highly assertive and building/nurturing relationships
Ability to work across a wide set of stakeholders to make the complex simple
Experience developing enterprise-wide scalable capabilities (digital platforms, toolkits, playbooks, etc.)
Consulting/agency experience, with strong visual design skills and digital service design/delivery experience
Experience working across multiple therapeutic areas and able to rapidly learn about specific needs for indications/brands
Able to easily translate business requirements into needs/scope for service delivery
Experience in business development, portfolio management and designing/executing global programs
Candidate must have direct experience on building the playbooks (=Products Hubs) for a digital transformation.
Pharma Experience is a plus but not a must-have
To learn more about this opportunity please send your CV ASAP in Word format to Brine SA.
Duration: till 31.07.2020/3 months (with option to extend)
Location: Basel or Remotely
Salary: to be discussed
Permit: EU/Swiss permit
Ref. Nr.: RE2700
BRINE SA has been providing its IT- and SAP specialists for short-, mid- and long-term projects in Switzerland since 1985, with customers primarily active in the following market sectors:
Financial services sector, especially banks and insurance companies
Government and services sectors
BRINE SA is a stable, financially independent, Swiss enterprise with its head office in Zurich. Our services cover the entire IT spectrum, as well as interfaces to the various business sectors, and range from management- and IT-consulting through to software development and project implementation.
IT - Resources
We offer our top consultants, computer Profi's and SAP experts to our customers as external specialists for limited assignments and as well for permanent positions. BRINE SA is especially distinguished by its renowned characteristic strengths:
Short reaction time - rapid selection and supply of consultant's CVs, with skills matched to customer requirements.
Quality - we take quality very seriously, both for internal and external-facing processes, thereby convincing many customers to maintain a long-standing business relationship with BRINE SA
Coaching - BRINE SA coaches and supports its consultants throughout the entire duration of the customer assignment.
BRINE SA is ISO 9001:2008 certified since 2014