Technology Training and Support Specialist
Posted on May 1, 2020 by Request Technology - Craig Johnson
*This position is bonus eligible*
Prestigious Global Firm is currently seeking a Technology Training and Support Specialist. Candidate is responsible is for helping staff learn and use available technology to support our clients, through training, coaching, and technical support of hardware and software. The person in this role delivers on-boarding training to all new hires and must project a professional, engaging demeanor and provide a positive, high-energy learning environment. Candidate must be able to quickly diagnose, determine appropriate course of action, and provide complete follow through on all incidents to a successful resolution; a reliable self-starter and problem solver who looks for opportunities to proactively educate staff, and reactively respond competently to provide most levels of support for technical issues, including but not limited to computer hardware and software installations at all levels. Training delivery includes classroom training, webinars, individual coaching, support, and document troubleshooting. The candidate must be able to create basic troubleshooting documentation, along with detailed step-by-step instruction for the Company user, and deliver training following standardized company-wide lesson plans that include: knowledge of Microsoft Office 2007/2010 products, proper use of Word to construct legal documents and the use of Document Management is essential, as is the ability to learn new applications quickly, proficiently and independently.
The position requires the individual to be available for emergency situations 24/7, and may result in coming into the office to troubleshoot and resolve issues.
The individual needs to have basic to intermediate Networking skills. He or she will possibly be required to work one Saturday a month for our Monthly Maintenance Window (typically third Saturday of every month). The person will also work with teams to perform basic networking tasks, troubleshooting, upgrading or updating hardware, installation of new hardware, decommissioning hardware, and other tasks as assigned.
The individual will need to be familiar with Avaya phone system or a similar system. They will be required to assist the Company wide teams to troubleshoot and maintain this system, which includes local telephone sets and phone button changes.
The position will also require setup, monitoring and troubleshooting video and audio conferences. The person should be familiar or have experience with Polycom, Crestron controllers, and portable video equipment.
Bachelors degree or the equivalent, plus a minimum of 3 - 4 years of support and/or training experience in a legal environment. A+ certification, as well as, Microsoft certification is a plus.
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