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1st/2nd Level ICT Supporter

Posted on Apr 30, 2020 by Helvetica Partners Sarl

Fribourg, Switzerland
IT
Immediate Start
Annual Salary
Full-Time

We are currently looking on behalf of one of our important clients for a 1st/2nd Level ICT Supporter. The role is a permanent position based in the north of Fribourg Canton (a quickly commutable distance from Bern).

Your Role:

  • Provide 1st & 2nd level support for systems & platforms.
  • Receive, analyse, resolve & document support requests & incident reports.
  • Carry out equipment procurement, order processing & the configuration & installation of ordered products & applications.
  • Create user accounts, user drives & grant permissions.
  • Performing Software Updates/Rollouts (Client Management Software).
  • Create & update operating manuals, instructions & checklists.
  • Collaborate in the support & extension of telephone infrastructure.
  • Cooperate within ICT projects.

Your Skills & Experience:

  • Several years of professional ICT Support experience including 2nd Level Support.
  • Proven knowledge of various relevant systems, such as the Microsoft product range & SAP.

Your Profile:

  • Completed ICT training/University Degree in the area of Computer Science.
  • Enthusiastic to get involved in modern technologies, ICT consulting tasks & continuous further education.
  • Highly service-oriented, motivated, trustworthy & strong communication & interpersonal skills.
  • Fluent English speaker & a good command of German (at least B2 level).

If you wish to apply, please send us your resume in Word format with some references.

Reference: 884385726

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