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1st/2nd Level ICT Supporter

Posted on Apr 30, 2020 by Helvetica Partners Sarl

Fribourg, Switzerland
Immediate Start
Annual Salary

We are currently looking on behalf of one of our important clients for a 1st/2nd Level ICT Supporter. The role is a permanent position based in the north of Fribourg Canton (a quickly commutable distance from Bern).

Your Role:

  • Provide 1st & 2nd level support for systems & platforms.
  • Receive, analyse, resolve & document support requests & incident reports.
  • Carry out equipment procurement, order processing & the configuration & installation of ordered products & applications.
  • Create user accounts, user drives & grant permissions.
  • Performing Software Updates/Rollouts (Client Management Software).
  • Create & update operating manuals, instructions & checklists.
  • Collaborate in the support & extension of telephone infrastructure.
  • Cooperate within ICT projects.

Your Skills & Experience:

  • Several years of professional ICT Support experience including 2nd Level Support.
  • Proven knowledge of various relevant systems, such as the Microsoft product range & SAP.

Your Profile:

  • Completed ICT training/University Degree in the area of Computer Science.
  • Enthusiastic to get involved in modern technologies, ICT consulting tasks & continuous further education.
  • Highly service-oriented, motivated, trustworthy & strong communication & interpersonal skills.
  • Fluent English speaker & a good command of German (at least B2 level).

If you wish to apply, please send us your resume in Word format with some references.

Reference: 884385726

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