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Operations Centre Manager

Posted on Apr 29, 2020 by Proactive Appointments

Dublin, Ireland
Immediate Start
€100k - €110k Annual

Operations Centre Manager

Our client, who are a global brand are looking bring their operations function back in house and as such are in the process of setting up a new Operations Centre in the Dublin area. This role will allow the organisation to provide 24x7x365 coverage for IT support spanning all time zones. Working in Tandem with a US based Operations centre, this role requires a Manager with strong leadership experience within a large enterprise environment of several thousand employees utilising LAN, MAN WAN, SD WAN and site to site VPN technologies.

This role will have a large remit and cover a wide range of technologies from the above mentioned LAN, WAN etc through to cloud server/network, specifically AWS. Whilst you will not be required to be an expert in all of these, a willingness to learn and the ability to have conversations surrounding these technologies is required.

Whilst not being required to work to a strict shift, the goal of this position is to work closely with other Operations Centre Managers to maintain and develop the 24x7x365 to ensure that the full capability of the IT function is available around the clock and across the world.

Skills required:

  • Strong leaderships skills demonstrated in a large enterprise environment - 1,000 employees +
  • Experience of large, distributed network utilizing LAN, MAN, WAN, SD-WAN, and site-to-site VPN technologies
  • Server/application knowledge should include physical Windows/Linux/Unix systems plus VMWare
  • Extensive cloud server/network, especially, AWS, is also desired.
  • Manage the work effort, development and career paths of Operations Center staff on a continuing basis - proactively develop processes, documentation, and automation to make the team more effective over time
  • Lead the day to day operation of the 24x7 Operations Center to ensure the infrastructure availability and performance are within agreed service levels. Includes the implementation of monitoring technology, recruitment and development of staff, and continued development and improvement of daily operating processes utilizing an ITIL approach
  • Manage major incidents, to ensure that these are diagnosed and escalated to appropriate levels
  • Knowledge of IT operations, information technology best practices, and industry trends
  • Professional ITIL based problem-solving approach that includes root cause analysis, corrective action, and buy-in

Operations Centre Manager

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

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Reference: 884266139

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