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Business/Support Analyst (Domain Dedicated Air)

Posted on Apr 29, 2020 by TALENT - IT

Brabant Wallon, Belgium
Immediate Start
Annual Salary

Business/Support Analyst (Domain Dedicated Air)

Startdate: 18/05/2020

Enddate: 31/12/2020

Location: Zaventem

Mission Description

We are seeking a Business/Support Analyst to join the Global Network Operations Programmes team based in Brussels. This Team is managing the applications that support the Air & Road Movements.

As the Business/Support Analyst you will be responsible for supporting the applications, used by over 8000 people globally, that allow for scheduling and execution of both Aircrafts & Trucks together with the Weight & Balance for these Aircrafts. You will ensure its ongoing reliability and work on improvements to its functionality, service quality and operational efficiency.

You will be reporting to the Product & Project Manager.

Service Description

Support the applications toolset:

  • Intervene as 3rd line support when problems occur to maintain the overall user satisfaction
  • Liaise closely with expert users and IT functions
  • Investigate, analyze and validate user request and maintain requirements under supervision

of the Product & Project Manager

Uphold open communication/coordination with stakeholders on different levels

Maintain test scenario's and execute functional tests after software delivery by the vendor

Coordinate/assist with set up of test plans with the super-users

Support release to production of applications

Additional Requirements

Experience with business analysis and project management

Air Cargo background is desirable

Excellent English language skills

Basic SQL knowledge is a plus


Good communication skills and interaction with user community

Team player who knows how to cooperate with others to achieve the targets

Be able to work as part of a cross-functional and cross-cultural team

Be an active listener

Experience in MS Office (Outlook, Word, Excel, Powerpoint, Project, Visio)

Experience with collaborative tools such as Confluence/JIRA or willingness to learn

Additional Information

Teleworking: only occasionally

Experience level: medior-senior (replacement of experienced colleague)

Desired start date and duration of mission: ASAP - one year minimum

Reference: 883940079

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