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Digital Workspace Engineer

Posted on Apr 29, 2020 by TALENT - IT

Brabant Wallon, Belgium
IT
Immediate Start
Annual Salary
Full-Time

Digital Workspace Engineer

Startdate: 09/03/2020

Enddate: 11/09/2020

Location: Zaventem

Service description:Scope:

As Digital Workspace Engineer, you will play a critical role in the daily upkeep of the Digital Workplace to ensure maximum provision of service. You will do so by pro-actively maintaining and tuning the hardware, networks and software and by responding to and resolution of issues encountered. Solving an IT problem in a timely manner is important because our users depend on their Digital Workspace. You provide assistance to the organization's computer users through phone, email, or in-person visits and cooperate closely with the network- and systems administrators.

Responsibilities:

On-board the Technical Support for GAIT and build-up the Technical Support team

Cooperate closely with Global Aviation IT TechOps Network team (LAN,WAN,...), Global Aviation IT TechOps Wintel team (AD, Windows, Citrix,...) and Global Aviation IT IT Services Team (Asset & configuration management,...)

Build out a standard GAIT "core build" for all desktops and laptops in our department.

Provide much-needed technical assistance, support and advice to computer users.

Assist with installing software, maintaining computer systems and repairing computer hardware.

Manage and improve processes related to the digital workspace and ensure that a number of "hot-spare" laptops and peripherals are configured, patched and ready to use.

Manage and improve processes related to asset management

Requirements:

  • Expert knowledge on installing, supporting, debugging, configuring and patching: Windows 10 Pro, Outlook 2013, Office 2013 and Symantec Endpoint Protection Antivirus.
  • Experience in debuging and solving hardware/driver-related problems such as small repairs and management of Support and Warranty with Vendors (mainly HP).
  • Configuring en giving support with: Network connected Printers, Network files Shares, WLAN & VPN.
  • Create and fix User Accounts, computer objects & Policies

Reference: 883940078

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