This Job Vacancy has Expired!

Application Support Engineer

Posted on Mar 27, 2020 by Request Technology

Charlotte, NC 28201
IT
Immediate Start
$85k - $90k Annual
Full-Time

A fortune 500 company is on the search for an Application Support Engineer. This person will be doing L1/L2 triage support of Java applications. They will need to have 3+ years of experience with JavaScript, React JS, Restful services, and be a part of a 24X7 support operations staff. This role will be working with technologies for monitoring such as Spunk and Dynatrace so experience with these tools is expected.

Key Responsibilities

  • Provide on call support for triaging incidents/problems and coordinating with various support teams and carryout activities related to incident management
  • Look for areas of improvement in monitoring, application stability, and speed.
  • Perform troubleshooting, analysis, research and resolution using advanced query and programming skills. Conducts root cause analysis.
  • Work closely with IT teams in supporting Integrated/Independent releases, software/hardware upgrades.
  • Real Time restoration and triaging of issues impacting technical services (application/infrastructure) to customers and partners.
  • Assess initial severity, gather impacts, creates tickets in JIRA/KANBAN.
  • Test and validate system performance.

Job Qualifications

  • 3-5 years of experience working with JavaScript on development and support projects.
  • 3+ years of experience working on React JS and Restful services.
  • 3+ years of experience working on of support of 24x7 support operations staff.
  • 4-5 years of relevant IT experience (Production Support or development using SDLC- Waterfall/Agile) preferred
  • Should have experience using SPLUNK and Dynatrace.
  • Should have experience and understanding of Service oriented architecture.
  • Provide generic solutions/workaround and avoid recurring of incidents. Proactively monitor the production environment and identify the potential incidents

Reference: 871692622

Set up alerts to get notified of new vacancies.

Similar Jobs

Application Support Engineer

Portland, OR

Annual Salary

Application Support Engineer

Portland, OR

Annual Salary

Application Support Engineer I

Omaha, NE

Annual Salary

Application Support Engineer I

Omaha, NE

Annual Salary

Application Support Engineer

Charlotte, NC

$80k - $90k Annual

J2EE Application Support Engineer

Charlotte, NC

$90k - $115k Annual

Java Application Support Engineer

Charlotte, NC

$80k - $90k Annual