Cisco/Calabrio Engineer

Posted on Mar 25, 2020 by Levy Associates Ltd

Noord-Holland, Netherlands
Immediate Start
Annual Salary

Cisco/Calabrio Engineer - long term contracting - Randstad area


  • Cisco Certified Network Professional (CCNP) Collaboration with up to date certification
  • Calabrio Certified Professional certified
  • Minimum 3 years experience as Cisco engineer (design, build) for Cisco Unified CM 10 and higher
  • Minimum 3 years work experience as Calabrio Engineer (design, build) for Calabrio ONE recording suite
  • Advanced SIP knowledge (troubleshooting, manipulation of SIP messages through LUA scripts)
  • Experience with designing, building and upgrading a full blown CUCM environment (incl. SME and IMP) Create high level and low level design (documentation)
  • Create migration and upgrade strategies (documentation)
  • Knowledge of integration options such as: JTAPI, AXL-soap, CDR
  • Provide impact and risk analysis
  • Troubleshooting CUCM incidents (3rd line support for Operations)
  • QoS knowledge and troubleshooting
  • LUA script knowledge (for construction and troubleshooting normalization scripts)
  • Being able to interpret CDRs and CMRs
  • Windows 2012/2016 knowledge
  • Experience with designing, building and upgrading a complete Calabrio environment
  • Create/document high level and low level design
  • Create/document migration and upgrade strategies (v10 to v11)
  • Create/document impact and risk analyses
  • Advanced Calabrio troubleshooting
  • Support Calabrio one integration using API (in our case, additional call data, import chat transcripts and import video chat recordings)"
  • Excellent communication skills in English

Reference: 871180108

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