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Technical Services Lead

Posted on Mar 25, 2020 by CV-Library

Gloucestershire, United Kingdom
Immediate Start
Annual Salary
Do you want to work in a global high-tech company that's one of the key players in the Aerospace, Defence and Security sector? Leonardo provides you with the opportunity to work on meaningful and high-calibre projects alongside leading scientists and engineers within an established, award-winning company. Within Leonardo, Support & Service Solutions (S3) is an exciting and rapidly growing line of business focused on customer product and service support, product improvement and groundbreaking research and development. One of S3's primary values is to provide a fulfilling future to our people; their well-being is of paramount importance to us. We are committed to fostering a culture where personal and professional development, work life balance and guided autonomy are the norm. We want you to enjoy being part of S3 and feel empowered to ensure that we meet and exceed our customers' expectations. We recognise that diversity is vital to encouraging innovation and creativity. We want our people to bring their unique qualities and perspectives to help us enrich our services and offerings. Leonardo provides flexible working options including part-time working, flexi-time, home working and job sharing to best support our people to build a work-life balance that works for them. We also provide an award-winning pension scheme, along with a number of rewards and benefits, including a generous relocation package for employees moving for work. The Technical Services Lead is accountable for providing the Technical Service requirements of the S3 Logistic Support Contract (LSC). This will include a Level 3 Screening, Repair and Device Management capability at the customer premises within the LCS(T) facility, located in Donnington. This person will lead a team of people that will screen and repair the LSC inventory to ensure No Fault Found (NFF) are identified, low level repairs are performed, and a device management capability is provided. You will be working in close partnership with the Customer and the wider LSC Service Delivery Team (SDT) to ensure the full range of Technical Services capabilities are delivered and managed. Key Responsibility Areas Mobilising the LSC Technical Service Management of the LSC Technical Service team Management and delivery of the Level 3 Screening, Repair and Device Management services for the LSC Inventory Ensuring Technical Service personnel have attended and passed the relevant training courses. Ensuring Screening, Repair and Device Management equipment is adequate to perform the Technical Service requirements. Ensuring LCS(T) Technical Service facility is adequate to perform Technical Service requirements. Ensure all screening, repair and device management activities are captured on customer LogIS. Ensuring Disposals and Crypto processes are followed and performed as required. Attending and actively participating in meetings with the Authority and Design Service Contractors (DSC) Satisfaction and Rectification of Key Performance Indicators against the Technical Service Internal and external reporting requirements including financial reporting, project forecasting and forward planning Improvement recommendations for the Technical Service Provide advice and assistance to the wider SDT as and when require Skills, Qualifications & Knowledge Required Skills In addition to the necessary engineering expertise the applicant should have good interpersonal skills and, preferably, experience of working with multiple engineering disciplines covering test, repair and firmware. Qualifications Relevant degree in Engineering Knowledge Required It is highly desirable that the candidate has knowledge and experience of working within a Test, Repair and Device Management environment. Experience of multifunctional team management with skills and strength to supervise, coach, train and motivate teams. Experience in solving problems and using critical thinking skills to devise plans of actions and to counter problems before they arise Excellent time management focused on achieving priority requirements Experience of working within the defence industry. Excellent literacy & numeracy skills. Knowledge of MoD LogIS is beneficial Knowledge of Disposal and Crypto processes is beneficial

Reference: 211940429

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